Systems Support Spec II
- Employer
- Texas State University
- Location
- San Marcos
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
2021079
Posting/Functional Title:System Support Specialist II
University Pay Plan Title:Systems Support Spec II
Location:San Marcos
Department:Office of Undergraduate Admissions
Recruitment Type:Open to All
Job Type:Full-Time
Monthly Salary:$2,964 - $4,047.63
Job Category :Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:Bachelor’s degree or an equivalent combination of education and experience.
Prior experience managing a CRM
Demonstrated ability to translate business requirements and system specifications into technical specifications and test plans
Effective communication and presentation skills demonstrating experience with ability to interface and collaborate with technical teams, project managers, and clients
Effective time management skills, ability to prioritize multiple tasks and adhere to time action plans
Attention to detail
Availability to work some evenings and/or weekends.
3 years of work experience in higher education;
Prior experience with Slate or comparative product;
Prior experience with Banner or other ERP systems;
Experience writing queries and reports;
Working knowledge of SQL;
Working knowledge of HTML, CSS, or JavaScript;
Experience creating data transfer mapping and implementing integrations between multiple systems.
The Office of Undergraduate Admissions seeks a System Support Specialist II. This position is responsible for day-to-day management of the Slate CRM system, including data integrity, system integration, staff training and overall support of the recruiting and admissions requirements of the office. This position reports to the Associate Director of Technology and work closely with Assistant Directors of Campaign Management and Marketing and Communication as well campaign owners and the recruiting team to utilize the Slate CRM platform to execute strategic enrollment initiatives. The ideal candidate will be process-oriented, pay close attention to details, and have strong writing and analytical thinking skills. Additionally, this role will require in-depth knowledge of admission, marketing and business processes.
Responsibilities include managing and leading the use of the Slate CRM, analyzing user functional requirements, including communication campaigns, online forms, data entry and effective communication campaign development based on user specifications. Additional responsibilities include conducting data queries, import and process student inquiries, test, implement and train Admissions staff on various CRM roles while providing a high level of customer service.
Job Duties:Responsibilities include technical development of communication campaigns, online forms and events and documentation to maximize use of the Admissions Office CRM software. Provide training and support to departmental users on CRM products. Define and develop queries and reports to maximize the use of CRM, SIS and related software programs. Normal work hours are Monday-Friday, 8 a.m.-5 p.m. occasional weekend and evening work required.
Job Open Date:11/12/2020
Job Close Date (posting closes at midnight):11/26/2020
Open Until Filled:No
Normal Work Days:Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start:8:00AM
Normal Work Hours End:5:00PM
Posting Notices:YOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION.
Legal and Required Notices:Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System. Texas State University is an EOE.
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
Organization
Texas State University seeks candidates whose professional background includes embracing a diversity of people and ideas, a spirit of inclusiveness, a global perspective, and a commitment to community-building. As a federally designated Hispanic Serving Institution, we are especially interested in applicants who share a commitment to equity, and the high-quality education of students from historically underserved and systematically marginalized communities. Individuals from historically underrepresented groups are strongly encouraged to apply.
About Texas State University
Texas State University is home to more than 38,000 students and 2,000 faculty members in the growing Austin-San Antonio corridor. A member of the Doctoral Universities: Higher Research Activity Carnegie classification, the university creates new knowledge, fosters cultural and economic development, and prepares its growing population of diverse students for the endless possibilities that await them as citizens of Texas, the nation, and the world.
Students at Texas State choose from 98 undergraduate, 91 master’s and specialists, and 14 doctoral programs offered by 10 colleges (Applied Arts, The Emmett and Miriam McCoy College of Business Administration, Education, Fine Arts and Communication, Health Professions, Honors, Liberal Arts, Science and Engineering, The Graduate College, and the University College). With a diverse campus community including 50% of the student body from ethnic minorities, Texas State is one of the top 13 producers of Hispanic baccalaureate graduates in the nation. In fall 2019, there were 1,470 full-time faculty and 2,286 full-time staff. Research and creative activities have led to growing success in attracting external support. For FY 2019, Texas State had an annual operating budget of over $724 million. Texas State’s Research and Development expenditures for FY 2018 were more than $64 million. The Alkek Library has more than 3.1 million titles in its collection. Additional information about Texas State and its nationally recognized academic programs is available at www.txstate.edu.
Mission
Texas State University is a doctoral-granting, student-centered institution dedicated to excellence and innovation in teaching, research, including creative expression, and service. The university strives to create new knowledge, to embrace a diversity of people and ideas, to foster cultural and economic development, and to prepare its graduates to participate fully and freely as citizens of Texas, the nation and the world.
Locations
Texas State's San Marcos campus is located in a growing community of 63,000 people in the Austin Metropolitan Area. Located in the Texas Hill Country, where blackland prairies roll into beautiful hills, Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and oak trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides recreational activities for students throughout the year.
The Texas State Round Rock Campus is located north of Austin in Round Rock, TX. The Round Rock Campus offers the junior and senior level classes to complete a bachelor’s degree, graduate degrees, post baccalaureate certification, and continuing education programs. The university's vision for Round Rock is to continue to offer quality academic programs that meet the workforce needs of Texas, especially focusing on academic programs that appeal to working adults, and to serve as a hub of health professions research and education.
Some positions may require teaching on the main campus and at the Texas State University Round Rock Campus.
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Texas State University is a member of The Texas State University System.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
- Website
- http://www.txstate.edu/
- Telephone
- 512-245-2111
- Location
-
601 University Drive
San Marcos
Texas
78666
United States
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