Systems Support Spec II

Job description

Posting Number:


Posting/Functional Title:

System Support Specialist II

University Pay Plan Title:

Systems Support Spec II


San Marcos


Office of Undergraduate Admissions

Recruitment Type:

Open to All

Job Type:


Monthly Salary:

$2,964 - $4,047.63

Job Category :


Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

Bachelor’s degree or an equivalent combination of education and experience.
Prior experience managing a CRM
Demonstrated ability to translate business requirements and system specifications into technical specifications and test plans
Effective communication and presentation skills demonstrating experience with ability to interface and collaborate with technical teams, project managers, and clients
Effective time management skills, ability to prioritize multiple tasks and adhere to time action plans
Attention to detail
Availability to work some evenings and/or weekends.

Preferred Qualifications:

3 years of work experience in higher education;
Prior experience with Slate or comparative product;
Prior experience with Banner or other ERP systems;
Experience writing queries and reports;
Working knowledge of SQL;
Working knowledge of HTML, CSS, or JavaScript;
Experience creating data transfer mapping and implementing integrations between multiple systems.

Job Description:

The Office of Undergraduate Admissions seeks a System Support Specialist II. This position is responsible for day-to-day management of the Slate CRM system, including data integrity, system integration, staff training and overall support of the recruiting and admissions requirements of the office. This position reports to the Associate Director of Technology and work closely with Assistant Directors of Campaign Management and Marketing and Communication as well campaign owners and the recruiting team to utilize the Slate CRM platform to execute strategic enrollment initiatives. The ideal candidate will be process-oriented, pay close attention to details, and have strong writing and analytical thinking skills. Additionally, this role will require in-depth knowledge of admission, marketing and business processes.

Responsibilities include managing and leading the use of the Slate CRM, analyzing user functional requirements, including communication campaigns, online forms, data entry and effective communication campaign development based on user specifications. Additional responsibilities include conducting data queries, import and process student inquiries, test, implement and train Admissions staff on various CRM roles while providing a high level of customer service.

Job Duties:

Responsibilities include technical development of communication campaigns, online forms and events and documentation to maximize use of the Admissions Office CRM software. Provide training and support to departmental users on CRM products. Define and develop queries and reports to maximize the use of CRM, SIS and related software programs. Normal work hours are Monday-Friday, 8 a.m.-5 p.m. occasional weekend and evening work required.

Job Open Date:


Job Close Date (posting closes at midnight):


Open Until Filled:


Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:


Normal Work Hours End:


Posting Notices:


Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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Job No:
Posted: 11/13/2020
Application Due: 11/26/2020
Work Type: