Clinical Business Operations Representative (Plantation)
Job location: Plantation, FL
Employment Type: Full-time
Posted data: 2020-11-11
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Transforming LivesThe University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The University of Miami UMHC/SCCC has an exciting opportunity for a Clinical Business Operations Representative.
Primary Duties and Responsibilities:
Coordinates the patient flow in/out of exams rooms, emphasizing on minimizing waiting time for the patients and faculty.
Monitors the progress and facilitates the testing of patients undergoing diagnostic testing and/or consultations in other area/departments within the Institute.
Assisting physician in setting up for various in-office minor procedures.
Serves as a liaison between physicians and patients, and the Registration Appointment, HIM, Financial and Business office staff.
Responsible for logging in/out sample drugs for patients and physicians.
Makes suggestions to physicians, and/or practice manager regarding possible improvements in the practice.
Facilitates patient flow in the clinic; answers patient questions regarding their waiting time, orients patients as where to go for tests.
Answers telephone in a professional and diligent manner, relaying messages in a timely fashion and follow up when required.
Verifies insurance coverage on patients requiring special procedures not included with their visit, including HMO authorization.
Informs, assists, and schedules patients as appropriate for clinical studies, diagnostic and special procedures.
Will work closely with medical records staff to ensure that all the charts are returned to medical records at the end of each day
Ensures that clinic exam rooms are clean, orderly, well stocked and that all equipment is in working condition and locked cabinets when appropriate.
Maintains examination work-up forms and all other pertinent medical forms in exam rooms and in stock readily available to physicians for patient care.
Attends all mandatory in-services on a timely basis, as scheduled.
Respects the confidentiality of all hospital and patient matters, and uses complete discretion when discussing the issues.
Assists patients of all ages.
Knowledge, Skills, and Abilities:
Ability to operate computer terminal, retrieving and inputting information, as required, accurately.
Ability to communicate effectively in English in both verbal and written form.
Ability to function satisfactorily while under pressure.
Ability to perform as a team player.
Ability to vary work schedule or shift, in order to meet department needs.
Knowledge of medical terminology
High school diploma or equivalent
Work Experience Requirements
One year of relevant experience
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:c103