Assistant Director for Academic Progress
Assistant Director for Academic ProgressPosition Type:
EP - EHRA 12 mo leave earningUniversity Information:
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.Primary Purpose of the Organizational Unit:
The purpose of the UNCG Financial Aid Office is to provide students and their families with the resources necessary for financing the pursuit of higher education. Funding options administered by the FAO include need-based, non-need-based, grant, scholarship, loan, work study, federal, state, institutional, and outside monies. ln addition, the primary purposes of the FAO are:
- To develop policy and implement procedures that work with regulatory compliance for the $200,000,000 in financial aid assistance administered yearly by the University.
- To assist in realizing the mission and ideals of the University.
- To offer effective and timely communication of financial aid eligibility criteria and receipt guidelines to the entire University community.
- To work to provide a quality environment and enriching experience to all members of the University community.
- To work collaboratively with other university offices to achieve success of the university.
- To develop goals in recruitment, retention, and graduation rates with respect to our policies and procedures.
Re-Post, Previous Applicants Need Not RE-Apply, Still Under Consideration
This Assistant Director for Academic Progress position oversees all aspects of the Satisfactory Academic Policy. Additionally, it coordinates the federal work study program with the Student Employment Office. It also administers the Return to Title Four policy for students who have withdrawn from the University.Minimum Qualifications:
Bachelor’s Degree and 5 years experience in Financial Aid, Higher Education, or a related field.Preferred Qualifications:
Master’s Degree or 10 years experience in Financial Aid, Higher Education, or a related field.Special Instructions to Applicants:
Applicants are required to upload the following documents with their electronic application:
- Cover Letter
- List of References
Applicants are required to upload a list of references of at least three (3) professional references that includes:
- Company Name
- Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.Recruitment Range:
Commensurate with experienceOrg #-Department:
Financial Aid - 10208Job Open Date:
11/11/2020For Best Consideration Date:
11/25/2020Job Close Date:
11/25/2020Open Until Filled:
1.000Type of Appointment:
PermanentNumber of Months per Year:
ExemptPercentage Of Time:
Satisfactory Academic Progress AdministrationEssential Tasks:
Administer the SAP Policy and SAP appeals process including processing of forms and maintaining records, review of appeals, and communication with students.Percentage Of Time:
Unusual Enrollment History (UEH) OversightEssential Tasks:
Review student transcripts and financial aid applications flagged by Federal Student Aid with Unusual Enrollment designation to determine eligibility for aid. Administer and review appeals for students initially denied access to aid.Percentage Of Time:
Curriculum Liaison with Academic DepartmentsEssential Tasks:
Develop a thorough understanding of UNCG academic policies and procedures. Work closely with University Registrar’s Office, Students First Office, Graduate School, Academic Achievement Center, faculty advisors, and all advising centers to support their efforts to help students with registration, academic skills, and financial aid eligibility questions. Explain financial aid policies such as SAP, repeat courses, locked hours, attending hours, etc.
Financial Aid & Curriculum Processes: Oversee financial aid processes that intersect with curriculum/program issues. (10%)
• Students graduating from current program and must be admitted to a new program
• Petition for Graduate student to take undergraduate courses
• Enrollment adjustment confirmation for students not graduating at the end of fall
• Change in online program status
• Process Graduate Certificate forms to take specific courses
Return of Title IV Funds (R2T4) AdminstrationEssential Tasks:
Responsible for the R2T4 process for students who have withdrawn from the university and comply with federal regulations. Review records of students who earn zero hours in a semester. Utilize reports to identify students to be reviewed. Initiate return of funds process. Provide official notification to students regarding return of funds.Percentage Of Time:
Federal Work-Study (FWS) OversightEssential Tasks:
Work with Student Employment Office (part of Career & Professional Development Office) on policies & procedures and processing of student employment for students with Federal Work-Study awards. Monthly reconciliation of FWS account.Percentage Of Time:
Financial Aid Liaison to International Program CenterEssential Tasks:
Conduct financial aid presentations to students planning to study abroad to explain the financial aid and billing process. Update SAP status for students going abroad and also upon their return. Work with IPC staff to gather documentation to secure approval for Cost of Attendance increases and apply increases to student records. Process early disbursement of IPC travel grants for students. Provide training to IPC staff on financial aid policies and procedures.Percentage Of Time:
Ocelot Program OversightEssential Tasks:
Oversee Ocelot products including financial aid videos and the chatbot. Work with campus partners (e.g. Admissions, University Registrar’s Office, Cashiers and Student Accounts Office) to keep chatbot answers up to date. Compile and analyze data provided by Ocelot on chatbot usage. Serve as liaison with Ocelot customer relations staff.Physical Effort:
Reading - F, Writing - F, Vision-Visual inspection - F, Hearing - F, Talking - FWork Environment:
Inside - C