SYSTEM SUPPORT ANALYST
Full/Part Time: Full-Time
Job ID: 34911
Open Until Filled
Full Time/Part Time
Full Time, benefit eligible
$13.27 - $21.35 per hour
Salary commensurate with education and experience
This professional information technology position spans a range of in-depth support activity up to and including implementing solutions or new services to ensure proper functioning of device computing systems, network servers and connectivity. These positions are generally structured to be second and third-tier support to other user support functions, and may also be structured as the primary technical support staff assigned to departments/divisions outside of the central information technology organization. A high degree of interaction with people is involved, therefore sound customer service principles must be applied while fulfilling the technical function.
Provide end-user device support by serving as an information resource related to various device and peripheral systems, including PC, Mac, Linux, and mobile device operating systems and application programs. Install, configure and upgrade end user software and maintain device hardware and operating systems. Consult with end users to analyze their technological requirements.
Provide local area network support by investigating, determining severity, resolving, or appropriately escalating various LAN systems problems; troubleshooting network-related problems and compatibility of end-user device and server hardware/software; and working with LAN engineers, network analysts and systems administrators to assist in providing support and back up as required.
Provide applications/software support by providing specialized support for University supported email applications, second tier support on approved software and applications and integrate different computing systems for users if possible and when necessary.
Provide training by conducting small group or one-on-one training to faculty, staff and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems; training and mentoring other technical staff in systems support responsibilities, and develop and maintain own knowledge of supported products.
Serve administrative duties by creating, planning, testing, implementing and documenting projects to better serve users’ need; consult with users regarding commercially available software, site-licensed software, or applications; maintain hardware information for inventory and service purposes; and document and order warranty parts for various end-user devices. Maintain advanced knowledge of new products, upgrades and technologies.
Expected to perform duties under limited supervision. Most normal duties and responsibilities are handled independently with the use of established procedures and policies. Difficult or unique situations are referred to the supervisor or supervising departmental designee.
Depending on the individual work assignment and competency level, leadership may be exercised over assigned support staff.
High school diploma required. Experience with broad range of LAN and device knowledge skills and expansive knowledge of device/workstation hardware/software/operating systems.
The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.
Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.
All job offers are contingent upon successful completion of a criminal background check.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.
Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.
EEO IS THE LAW
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