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Access Services Manager

Job description

DescriptionUniversity of Colorado | CU Denver Auraria LibraryAccess Services Manager (Academic Services Manager)Position #350236 – Requisition #19557
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
Auraria Library has an opening for a full time University Staff (unclassified) Access Services Manager position.
As Colorado’s public urban research university, the University of Colorado Denver educates a diverse student body through quality academics, ambitious research, creative work, and civic engagement in the city we call home. CU Denver graduates gain the powerful combination of immersive classroom and real-world experience that are in demand today. The city benefits from well-educated, top talent and a new generation of knowledge that fuels the future of Denver and our region. We are CU in the City. 
CU Denver offers more than 100 degree programs, from the bachelor’s to the doctoral level, in the heart of downtown.  Here, more than 15,000 students pursue academic programs that range from global energy management to music industry studies to criminal justice. As part of the state’s largest public university system, CU Denver is a major contributor to the Colorado economy, with nearly 2,500 employees and annual economic impact of $800 million.  
Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Managers are responsible for the day-to-day operation of functional work units, including the development and implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional and support staff.
Nature of Work:This position leads the Access Services unit, which is responsible for developing and managing circulation processes, maintaining the reserves, DVD, and technology lending collections, and collecting data to monitor and recommend improvements in all of these areas. The Access Services Manager will support members of this unit in effective and efficient maintenance of their respective collections and responsibilities. The position will also identify opportunities for growth and development to benefit the library and the individuals in the unit.
As the circulation expert for the Auraria Library, this position will be responsible for monitoring the circulation functions of the unit. Part of this role includes managing the circulation module of the integrated library system (ILS) application including loan rules, patron types, and select locations. The Access Services Manager also ensures that the patron file reflects good data management and meets the needs of the Library. Additionally, the position manages overdue patron accounts.
The Access Services Manager will also be responsible for monitoring unit procedures to ensure they are meeting the goals of the Library, follow best practices, and meet user needs. This position will need to determine the appropriate data to collect and analyze to perform this function and to support recommendations for policy changes. This position will create new procedures or modify existing procedures for the unit based on results of this analysis. The Access Services Manager will lead projects to improve circulation services to meet the identified needs of our users.
Work Schedule: This position will be in charge of opening the Library Monday-Friday. The typical hours for this position will be 7:00 am- 3:30 pm. Occasional nights and/or weekends may be required.
Examples of Work Performed:

  • Manages the daily operations of the library’s circulation services.
  • Leads the team responsible for developing, assessing, and implementing changes to the library’s circulation services in pursuit of continuous improvement.
  • Supervises and evaluates two full time employees.
  • Provides formal and informal training and coaching to student workers and colleagues regarding circulation best practices based on knowledge of trends and developments in the profession. 
  • Manages the process for recovering, billing, and processing payments for overdue items.
  • Identifies and recommends professional development needs of the Access Services unit.
  • Opens the Library each weekday and serves as the Person in Charge until Library leadership is on site.
Circulation Policies and Procedures Management:
  • Evaluates and provides guidance on existing and proposed circulation policies and procedures to ensure they provide balance between access and availability, informed by data, experience, and professional best practices.
  • Develops and maintains high-quality documentation for all circulation procedures.
  • Troubleshoots circulation-related issues to identify solutions and improvements.
  • Manages circulation parameters within the ILS including patron types, loan rules, and some item locations.
  • Maintains an accurate patron database through regular maintenance including routine patron file uploads, scheduled record purges, and ongoing monitoring.
  • Creates and maintains loan rules and patron types to comply with new or changing circulation policies.
Access Services’ Collections Management:
  • Oversees reserves, technology lending, and DVD collection processes.
  • Leads the Access Services unit to collect and assess data to identify opportunities to introduce new materials to advise the department head for purchase and implementation.
  • Develops and oversees inventories of Access and Public Services managed collections.
  • Collaborates with Access Services unit, Customer Experience unit, and others across the library to ensure discoverability of Access and Public Services managed collections.
Customer Service:
  • Serve as staff point-person during Ask Us Desk shifts solving customer concerns and supporting student workers by providing training, coaching, and structure.
  • Serve as a member of the Ask Me Desk team to meet user needs on the Library’s second floor by answering directional questions, technology troubleshooting, handling circulation transactions, and providing first-tier reference.
  • Collaborates with Customer Experience Manager to ensure clear and consistent implementation of circulation policies and procedures.
Additional duties:
  • Member of Library committees and taskforces as needed.
  • Conducts an opening count of the cash register.
  • Promote a positive work environment and lead by example.
  • Perform other duties as assigned.
PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.
Salary and Benefits:The hiring range for this position has been established at $53,830 to $57,000 and is commensurate with skills and experience.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.  Benefits: https://www.cu.edu/employee-services/benefitsTotal Compensation Calculator: http://www.cu.edu/node/153125

QualificationsMinimum Qualifications: 
  • Bachelor’s degree in library science, social sciences, computer science, humanities, statistics or related field.
  • Four years of library experience in circulation or access services.
  • A Master’s degree in Library Science may substitute for the Bachelor’s degree, but not the specific four years of professional experience. 
  • A combination of education and related technical/paraprofessional experience may be substituted for the Bachelor’s degree on a year for year basis, but not for the specific four years of professional experience.
*Required: Applicants must meet minimum qualifications at the time of hire.
Conditions of Employment: Must be willing and able to…
  • Open the Library Monday-Friday. The typical hours for this position will be 7:00 am- 3:30 pm. Occasional nights and/or weekends may be required.
Preferred Qualifications:
  • Completed coursework from an ALA-accredited library school or program. 
  • Experience with circulation module functions of an integrated library system (ILS).
  • Experience in an academic library environment in a variety of access and public services including: circulation, document delivery, course reserves, and/or reference.
  • Bilingual.
  • Experience serving customers with disabilities.
Competencies/Knowledge, Skills, and Abilities:
  • Ability to develop, interpret and evaluate data, evaluate policies and exercise good judgment in the application, interpretation, and communication of policies procedures, rules, and guidelines.
  • Demonstrated ability to organize and complete complex projects with multiple deadlines and schedules.
  • Ability to work independently and in team settings.
  • Ability to communicate effectively, both orally and in writing.
  • Experience with Microsoft Office Products including Excel, Word and Outlook.
Diversity and Equity:The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected]
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job Category: Academic Services
Primary Location: Denver
Schedule: Full-time
Posting Date: Nov 11, 2020
Unposting Date: Ongoing




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Job No:
Posted: 11/12/2020
Application Due: 2/10/2021
Work Type: