PT PC Technician I

Location
Houston, TX
Posted
Nov 12, 2020
Institution Type
Four-Year Institution
Security Sensitive Position?:

Yes

Hours of Work:

TBA

Posting Number:

TSU202361

Official TSU Title:

PT PC Technician I

Grant Title:

N/A

Job Description Summary / TWC Summary:

Under general supervision supports and maintains minor in-house computer systems, desktops, and peripherals. Responsible for Level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance.

Essential Duties Summary:

•Installs, configures, tests, maintains and troubleshoots minor/Level I end user workstation hardware.
•Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
•Helps develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
•Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
•Documents instances of hardware failure, repair, installation, and removal.
•Constructs, installs, and tests customized configurations based on various platforms and operating systems.
•Performs other job-related duties as assigned.

% FTE:

.50

Hiring Range:

$12.275250 - $14.4231

Education:

High School diploma or G.E.D. equivalent.

Associate’s degree or higher preferred.

Required Licensing/Certification:

N/A

Knowledge, Skills, and Abilities:

Knowledge of:
•Some working technical knowledge of current network protocols, operating systems, and standards, including Windows or Mac OS, Microsoft office, printers, Ethernet cabling, basic multimedia systems, email applications.
•Microsoft Office Professional or similar application.

Skill in:
•Effective customer service.
•Effective interpersonal relationship-building.
•Keen attention to detail.
•Analytical and problem-solving.
•Both verbal and written communication.

Ability to:
•Operate tools, components, and peripheral accessories.
•Read and understand technical manuals, procedural documentation, and OEM guides.
•Present ideas in user-friendly language.
•Keen attention to detail.
•Working with teams.
•Effectively prioritize and execute tasks in a high-pressure environment.

Work Experience:

Experience working with clients, including effective communication skills.

Leadership/Supervisory Responsibilities:

N/A

Work Complexity/Budget Authority:

N/A

Independent Judgment/Decision Making/Problem Solving Skills:

N/A

Personal/Organizational Contacts:

N/A

Customer Service Relationships:

N/A

Working/Environmental Conditions:

Routine office environment.
Sitting or standing in one location much of the time.
Use of video display terminal.

UA EEO Statement:

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date:

11/23/2020

Open Until Filled (overrides close field) :

No

Special Instructions to Applicants:

Open to all applicants.

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