PT PC Technician II

Location
Houston, TX
Posted
Nov 12, 2020
Institution Type
Four-Year Institution
Security Sensitive Position?:

Yes

Hours of Work:

TBA

Posting Number:

TSU202362

Official TSU Title:

PT PC Technician II

Grant Title:

N/A

Job Description Summary / TWC Summary:

Under general supervision supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion, and provides end user training and assistance where required.

Essential Duties Summary:

•Works with end users to identify and deliver required PC services.
•Acts as a liaison and provides training and support to end users and staff on computer operations and other issues.
•Installs, configures, tests, maintains, monitors, and troubleshoots level I and II end user workstation hardware, networked peripheral devices, and networking hardware products.
•Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.
•Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
•Receives and responds to service requests regarding Audio Visual, PC, Classroom and/or hardware problems.
•Helps maintain an inventory of all technology peripherals including: monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
•Documents instances of hardware failure, repair, installation, and removal.
•Constructs, installs and tests customized configurations based on various platforms and operating systems
•Performs PC, hardware and peripheral equipment, improvements, upgrades, and repairs.
•Performs other job-related duties as assigned.

% FTE:

.50

Hiring Range:

$13.822400 - $16.5865

Education:

High School diploma or G.E.D. equivalent.

Associate’s degree or higher preferred.

Required Licensing/Certification:

Preferred:
Apple Certified Associate.
Current MCSA or industry recognized equivalent.

Knowledge, Skills, and Abilities:

Knowledge of:
•Detailed understanding of Windows, Mac, and iOS operating systems and/or AV systems as required.
•Excellent technical knowledge of network and PC Hardware.
•Has expertise in principles and concepts underlying an area of IT.
•Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work.
•Has general understanding of the different aspects of the College’s purpose and operations (academic; research; administrative).
•Microsoft Office Professional or similar application.

Skill in:
•Keen attention to detail.
•Effective customer service.
•Explaining technical subjects to non-technical as well as technical customers.
•Background of strong customer service orientation.
•Has some awareness of external trends and best practices.
•Demonstrates flexibility and discretion in negotiations with customers and/or colleagues.
•Both verbal and written communication.

Ability to:
•Seek opportunities and set some goals for own development.
•Follow team and OIT procedures, but regularly evaluates those procedures.
•Know and follow standard operating procedures.
•Operate tools, components and peripheral accessories.
•Read and understand technical manuals, procedural documentation and OEM guides.
•Effectively prioritize and execute tasks in a high-pressure environment.

Work Experience:

At least one year of prior IT-related experience.

Experience working with clients, including effective communication skills.

Practical experience and specialized training; college degree, technical credentials, or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.) preferred.

Leadership/Supervisory Responsibilities:

N/A

Work Complexity/Budget Authority:

N/A

Independent Judgment/Decision Making/Problem Solving Skills:

N/A

Personal/Organizational Contacts:

N/A

Customer Service Relationships:

N/A

Working/Environmental Conditions:

Routine office environment.
Sitting or standing in one location much of the time.
Use of video display terminal.

UA EEO Statement:

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date:

11/23/2020

Open Until Filled (overrides close field) :

No

Special Instructions to Applicants:

Open to all applicants.

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