Assistant Director of Client Services

Conway, SC
Nov 11, 2020
Institution Type
Four-Year Institution
Classification Title:

Student Services Program Coordinator II

Classification Code:


Pay Band:


Internal Title:

Assistant Director of Client Services


Financial Aid & Scholarships

Position Type:

PCLS - Slotted Classified

Full or Part Time:



12 mo.

Hours per week:

37.5 hours per week

Normal work days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal work hours:

8:30 am - 5:00 pm

Does this position require driving?:


Does this position require a credit check?:


Job Details:

Assistant Director of Client Services and Scholarships

Coastal Carolina University is accepting applications for the following position: Assistant Director of Client Services (Student Services Program Coordinator II) in Financial Aid and Scholarships.

Duties include, but are not limited to: processing daily mail list that must include accurate evaluation of documentation to ensure student files are within federal, state, and institutional compliance; contributing to the overall success and smooth operation of Client Services within the office; assisting students and parents either in person, phone or email; and providing accurate counseling regarding financial aid opportunities. This position is also responsible for assisting with Return of Title IV funds calculations per federal guidelines, counseling on and processing files for students in special circumstances (study abroad, consortium agreements, sap appeals, professional judgments), assisting with external state grants and sponsored billing, and presenting information at both on and off campus events.

Requirements: A bachelor’s degree and at least one (1) year of experience in student services and financial aid programs are required. Two (2) years of related experience in federal financial aid in a higher education setting is preferred. A successful candidate should have the ability to read, interpret and apply U.S. Department of Education memorandum, policies and procedures. Additionally, a successful candidate must make accurate and sound decisions; understand the importance of prioritizing and meeting deadlines; and interact with other departments on campus on a regular basis.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

Interested applicants may apply online at or online in the Office of Human Resources and Equal Opportunity at Coastal Carolina University, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Candidates should submit a cover letter, resume, name and contact information for at least three professional references. Review of applications will begin immediately and continue until the position is filled.

Coastal Carolina University is an EO/AA employer.

Student Services Program Coordinator II (CB70/135338/140714), full-time position with benefits. SC State pay band: 05. Minimum starting salary: $33,494.00. Primary work hours are 8:30 a.m. to 5:00 p.m. Minimal overnight travel, some nights and weekends will be required. Attendance at Financial Aid Workshops and professional development sessions are required. Requires work at times in the processing cycle beyond normal work hours.


Required Qualifications:

Bachelor’s degree. One (1) year experience in federal financial aid in a higher education setting.

Preferred Qualifications:

Two (2) years related experience in federal financial aid in a higher education setting is preferred.

Knowledge, Skills & Abilities:

Strong and thorough understanding of financial aid packaging; thorough knowledge of state and federal financial aid programs; general knowledge of South Carolina state scholarship guidelines; consistently accurate at all times; makes consistent and sound decisions based on facts; systematic in prioritizing responsibilities; ability to manage employees to achieve goals; effective analytical, oral, and written communication skills. Must deliver superior customer service to students, parents and other customers. Self-motivation necessary.

Additional comments regarding this position:

Outstanding oral, written, organizational and analytical skills are required. Attendance at Financial Aid Workshops is required. Requires work at times in the processing cycle beyond 37.5 hours per week. Minimal overnight travel, some nights and weekends will be required.

Posting Number:


Number of Vacancies:


Desired Start Date:


Job Open Date:


Open Until Filled:


Quicklink for Posting: