Quality Improvement Specialist 2

Job description

Job location: Miami, FL

Employment Type: Full-time
Posted data: 2020-11-10
Req: R100042709
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The department of Pathology is actively seeking a full-time Quality Improvement Specialist 2. The Quality Improvement Specialist 2 leads and directs multiple complex projects with high levels of functional and clinical integration across the UHealth enterprise. The incumbent is responsible for medium to large scale project lifecycles from request, assessment, planning, execution, monitoring and optimization. This role is expected to leverage PI principles (e.g. Lean, Six Sigma, PDSA, and Industrial Engineering), Project Management (PM) tools, and direct working experience in healthcare quality, patient safety, clinical transformation, value based care, and/or clinical variations in order to successfully design, communicate, and strategically implement healthcare quality programs and initiatives that deliver on key organizational objectives.


  • Leads collaborative efforts by fostering a culture of shared accountability in a high performing work group.
  • Assembles and leverages project teams, assigning individual responsibilities, identifying appropriate resources needed and developing a roadmap and schedule to ensure timely completion of projects. Analyzes clinical quality data, identifies opportunities, and develops and implements action plan for quality improvement initiatives.
  • Delivers solutions that are systematic, scalable, incorporate business process management, incorporate advanced technology solutions and often impact organizational culture and clinical transformation. Ensures adherence to quality and data governance standards.
  • Ensures recommended solutions meet the targeted business/clinical objectives, and a plan is in place to monitor sustainability of the recommendations.
  • Communicates from the top down and bottom up regarding the team responsibilities, target dates, project status, resource needs and provides general project communication as needed.
  • Fosters clear communication and synchronizes the activities of multiple projects and teams.
  • Creates and maintains proper documentation of project related tasks and timelines.
  • Presents recommendations and strategies to decision makers that are systematic, scalable, incorporate business process management, incorporate technology solutions and often impact organizational culture and clinical transformation.
  • Collaborate with and mentors’ employees in Quality Improvement Specialist 1 positions.
  • Works closely with the Patient Safety & Quality leadership team.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
  • Support Pathology Data Science team on the planning, development, and implementation of multiple departmental IT and process optimization projects.
  • Collect, analyze, and present data to departmental senior leadership.
  • Develop departmental dashboards to track key performance indicators.
  • Ability to identify and make recommendations on problem-prone areas within the department requiring process optimization.
  • Support the development and conduct training needed for the implementation of new or modified processes.
  • Assist with the development of project-related reports and publications.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • Bachelor’s degree
  • Minimum 5 years of relevant experience

Knowledge, Skills and Behaviors:

  • Ability to maintain effective interpersonal relationships
  • Ability to communicate effectively in both oral and written form
  • Skill in collecting, organizing and analyzing data
  • Proficiency in computer software (i.e. Microsoft Office)

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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Full time

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Job No:
Posted: 11/11/2020
Application Due: 2/9/2021
Work Type: