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Student Financial Aid Manager

Job description

Employee Type:

AP-Administrative Professional

University Title:

Student Services Coordinator/Advisor 1

Working Title:

Student Financial Aid Manager


WSU Spokane


WSUS Student Affairs

Department Link:

Division of Student Affairs

Washington State University Health Sciences | Spokane

Position Number:


Hiring Unit :

Division of Student Affairs

Work Location:


Zip Code:


This position is in a Bargaining Unit:


Summary of Duties:

The Student Financial Aid Manager has primary responsibility for financial aid, scholarships, and debt management programming for students on the WSU Health Sciences Spokane campus (including Yakima). This position will manage day-to-day operations of financial aid, including: planning, directing, and facilitating financial services programming; training and advising of staff; scholarship administration; financial aid packaging processes; management of campus work study; collaboration with regional campuses; and client services in areas of contact, advising and guidance of students, faculty, staff, and parents throughout the student life cycle. The position is responsible for the supervision and training of the Financial Services Coordinator.

This position will also be responsible for management of a robust debt management program, including loan counseling and financial literacy programs. Position duties and responsibilities will be performed in support of the office and university vision, mission, values, and goals.

Additional Information:

Competitive benefits available hrs.wsu.edu/benefits
University Overview
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.

U.S. News & World Report’s 2016 “America’s Best Colleges” rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a “highest research activity” institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with its Community Engagement Classification.

WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.

Washington State University Spokane
Located in the University District along the riverfront in downtown Spokane, WSU Spokane is the University’s health sciences education and research campus. The campus is home to the Elson S. Floyd College of Medicine, who welcomed its charter class in August 2017. The University has relocated all of its health sciences disciplines and built new facilities on the campus in recent years. Among the new construction: an $80 million Pharmaceutical and Biomedical Sciences Building and a $34.6 million Nursing Building. Nearly 1,500 undergraduate, professional, and graduate students pursue degrees at the 48-acre campus, which also houses programs offered by Eastern Washington University and is located just across the Spokane River from Gonzaga University.

Spokane Area
Spokane is the second largest city in Washington State and the largest city between Seattle and Minneapolis. Complete with a rich cultural scene, historic neighborhoods, urban appeal, and easy access to four-season outdoor recreation, Spokane supplies a high quality of life for the nearly half million residents who live in the region.

To learn more about the Spokane community, visit visit my.spokanecity.org/about

Appointment Status:


Job Appointment (FTE%):


Position Term in Months:


Monthly Salary:

Commensurate with qualifications.

Required Qualifications:

Positions require a Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

Additional Requirements:

Two years of full-time experience in a professional higher education environment with financial services experience.

Demonstrated experience providing financial aid counseling (Federal, State, institutional and private funding) to undergraduate and graduate student populations .

Demonstrated excellent organizational, oral, and written communication skills.

Demonstrated experience presenting to small and large groups.

Demonstrated experience providing outstanding customer-focused advising in a fast-paced team environment.

Demonstrated proficiency with computer software skills, including databases, spreadsheets, word processing, and familiarity with student information systems.

Demonstrated experience monitoring and implementing financial services rules and regulations.

Demonstrated experience developing and updating policies and procedures. Must have and maintain a valid driver’s license by time of hire.

Preferred Qualifications:

Additional two years of full-time experience in a professional higher education environment managing financial aid services programs.

Demonstrated experience providing financial aid services to students on a health sciences campus.

Demonstrated experience with high debt student borrowers within the health professions field.

Demonstrated experience working with diverse populations within a higher education setting.

Demonstrated experience using PeopleSoft within a financial aid and scholarship setting.

Demonstrated advanced experience using query and database tools.

Will this position require a background check?:

This position has been designated by the department to require a background check

Open Date:


Open Until Filled :


Special Instructions to Applicants:

This position has been reposted and will remain open until filled, however, to ensure consideration, please submit your application by September 29, 2020.

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.

EEO Statement :

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected]

Posting Number:





Diversity Profile: University


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Job No:
Posted: 11/10/2020
Application Due: 1/9/2021
Work Type: