BUSINESS/TECH SUPP ANALYST 2 -CLIENT SERVICES - FT DAYS

Job description



BUSINESS/TECH SUPP ANALYST 2 -CLIENT SERVICES - FT DAYS


Updated: Nov 6, 2020
Location: Orange
Job Type:
Department: Client Services

Job Description:

UC Title: BUS TCHL SUPP ANL 2 TX

Reports to: Business/Tech Support Supv 2

Cost Center: Client Services (428546)

FLSA: Nonexempt

Job Code: 007359

Shift: Not Applicable

Position Number: 40321701

Working Title: Business/Tech Supp Analyst 2

Bargaining Unit: UPTE

Date Created: 12/21/2019

Hours: 40

FTE: 1

Position Summary:

Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $25.15 $32.80 $40.45

Required Qualifications:

  • Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Extensive knowledge TCP/IP protocols
  • Extensive understanding of Microsoft Outlook and PDA support
  • Knowledge of Active Directory and Group Policies
  • Hands-on hardware troubleshooting experience.
  • Willing to be on-call support for IT issues
  • Understanding of DNS, DHCP, WINS, TCP/IP
  • Ability to establish and maintain effective working relationships across the Health System
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
  • Ability to problem solve independently on Desktop configurations
  • Willingness and ability to work occasional weekends and evenings

    Preferred Qualifications:
  • Net+, A+, MCP, MCSE
  • Ability to document resolutions clearly within a ticket system and knowledgebase
  • Knowledge of University and medical center organizations, policies, procedures and forms


  • To apply, visit https://careersucirvine.ttcportals.com/jobs/5826332-business-slash-tech-supp-analyst-2-client-services-ft-days





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    Job No:
    Posted: 11/10/2020
    Application Due: 11/10/2032
    Work Type:
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