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Business/Tech Supp Analyst 2 -Client Services - FT Days - 12726-1A

Job Details

Updated: Nov 6, 2020
Location: Orange
Job Type:
Department: Client Services

Job Description:

UC Title:

BUS TCHL SUPP ANL 2 TX

Reports to:

Business/Tech Support Supv 2

Cost Center:

Client Services (428546)

FLSA:

Nonexempt

Job Code:

007359

Shift:

Not Applicable

Position Number:

40321701

Working Title:

Business/Tech Supp Analyst 2

Bargaining Unit:

UPTE

Date Created:

12/21/2019

Hours:

40

FTE:

1

Position Summary:

Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$25.15

$32.80

$40.45

Required Qualifications:

Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite

If necessary, liaise with third-party support and PC equipment vendors.

Extensive knowledge TCP/IP protocols

Extensive understanding of Microsoft Outlook and PDA support

Knowledge of Active Directory andGroup Policies

Hands-on hardware troubleshooting experience.

Willing to be on-call support for IT issues

Understanding of DNS, DHCP, WINS, TCP/IP

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system

Ability to problem solve independently on Desktop configurations

Willingness and ability to work occasional weekends and evenings

Preferred Qualifications:

Net+, A+, MCP, MCSE

Ability to document resolutions clearly within a ticket system and knowledgebase

Knowledge of University and medical center organizations, policies, procedures and forms

Organization

Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.UC student center

With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.

UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.

Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.

The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.

Committed to the Community

UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.

UC Irvine parkA major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.

The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.  

A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.

UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.

Company info
Website
Telephone
949-824-5011
Location
University of California, Irvine
Irvine
CA
92697
US

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