Assistant Director, External Resource Support & Student Success

Job description

Assistant Director, External Resource Support & Student Success


Job ID: 2020-12087
Type: Full-Time
# of Openings: 1
Category: Academic Administration

Princeton University


Reporting to the Associate Dean of the College and Director of Programs for Access and Inclusion (PAI), the Assistant Director will collaborate with Princeton staff from across the University to provide support and external resource connection for Princeton students, especially first-generation, lower-income, DACA, and underrepresented students. In particular, the Assistant Director will focus on connecting students and their families with supportive resources external to the University.

Located in the Office of the Dean of the College, PAI leads initiatives that advance Princeton's commitment to an inclusive student body, including the Freshman Scholars Institute, the Scholars Institute Fellows Program, and Programs for Veteran, Non-Traditional, and Transfer Students. The Assistant Director will also provide support to the high-school aged students in the Princeton Undergraduate Preparatory Program (PUPP) and college-aged students in external access programs.

Primary responsibilities include: meeting with individual students to facilitate connection with external providers and social services as necessary, liaising with the Residential College advising teams to ensure ongoing and holistic support, and tracking/reporting the trends in student need.


  • Works with the Residential College advising team to provide support for students involved in Princeton's Programs for Access and Inclusion, the Princeton Undergraduate Preparatory Program (including minors), and others, primarily students who are first in their family to attend college, coming from a lower-income background, or identify as historically underrepresented at Princeton.
  • Take referrals from students' primary advisors and take charge of helping students connect and manage relationships with external agencies, providers, and resources that supplement Princeton's internal support structures.
  • Meets individually with and helps implement a plan for these students, who may be experiencing stress, mental health concerns, medical issues, and/or personal/family emergencies.
  • Works in collaboration with a team of on-campus partners, including staff from University Health Services, the Office of the Dean for Undergraduate Students, and PUPP to support students, with the end goal of helping to create a long-term success plan by connecting students with appropriate resources.
  • Takes the lead in engaging external, non-institutional providers and organizations to ensure appropriate support, interventions, referrals, and follow-up services and monitoring.
  • Serves as a liaison between these offices and Programs for Access and Inclusion and other campus offices, creating structures for and facilitating appropriate and professional cross-campus communication and integrated support for students.
  • Work closely with the Residential College Advising Staff and UHS to help support students taking leave in the transition off-campus, connecting them with local resources and opportunities.
  • Works, as possible, with external providers and social services to connect students with necessary care and support outside of the University, particularly during times that they are away from campus.
  • In the case of minor students, particularly those involved in the PUPP program, the Assistant Director will work with parents, guardians, and other family members to ensure that the student has the support necessary for long-term success and wellness.
  • In order to ensure the development of inclusive institutional policy, programming, and procedure, the Assistant Director will advise on patterns and trajectories in student needs, looking particularly at emerging trends related to use of external resources.
  • In collaboration with colleagues across the University, the Assistant Director will write regular reports and give regular presentations on these trends, informing the Associate Dean and other administrators about important developments.

The Assistant Director is a key staff member of the Programs for Access and Inclusion team. They work with this team and with strategic campus partners to develop programming and educational events focused on promoting proactive strategies for managing stress caused by extra-University issues. The Assistant Director will also help to create, manage, and lead group meetings and workshops, using research and best practices focused on FLi student success and identity development to create and implement programming curricula. As necessary, they will work with the team on other duties that promote student success.


Required Qualifications:

  • Master's Degree
  • Four to six years of experience working as a case manager and/or developing and implementing supportive action plans for first-generation, lower-income, underrepresented, and/or undocumented/DACA students.
  • Experience working with college-aged and/or high-school students.
  • Experience working with students from lower socioeconomic backgrounds and historically underrepresented communities and programs that support them.
  • Experience working with crisis intervention and crisis management.
  • Knowledge of and experience working with social service offices and government agencies.
  • Experience and demonstrated commitment to the value of diversity and inclusion in higher education.
  • Ability to advise, mentor, and support students while demonstrating sound judgment.
  • Willingness to collaborate and work as part of a team, particularly across different offices and programs.
  • Strong written and spoken communication skills; ability to message program goals and missions to diverse populations and constituents.
Preferred Qualifications:

  • MSW preferred.
  • Experience working with veterans and military affiliated students preferred.
  • Knowledge of Princeton University departments, offices, policies, and programs strongly preferred.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW





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Job No:
Posted: 10/30/2020
Application Due: 12/29/2020
Work Type: Full Time