Desktop Support Specialist

Job description

Position Details

Req ID:

req8615

Position Title:

Desktop Support Specialist

Position Type:

Staff Full-Time

Position Number:

GS9870

OSU Campus:

Center for Health Sciences - Tulsa

Department:

Information Technology

Location Address:


1111 W 17th St
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

16.53 - 18.60, Hourly

Work Schedule:

Varies

Faculty Appt Period:

Job Summary:

Under the direction of the I.T. Helpdesk/Desktop manager, the Desktop Support Specialist provides efficient and flexible desktop support services with a strong customer service commitment. The Desktop Support Specialist will provide second level of support to issues reported as well as desktop administration of computer systems and related peripherals, classroom technology support, and will provide Help Desk customer support. Specialist will be working in a clinical and academic environments.

Environmental Hazards:Possible exposure to hazardous material, hot and cold, blood borne pathogens.Physical Requirements:Ability to lift and carry 50 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.)

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative

Education & Experience

Position Qualifications:

Required:
- HS Diploma or GED
- At lease two (2) years of computer support experience

Preferred:
- At least three (3) years computer support experience or 3 years computer support combined with education.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.


 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/29/2020
Application Due: 11/4/2020
Work Type:
Salary: