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IT SUPPORT TECHNICIAN

Job Details



University of California Irvine

IT SUPPORT TECHNICIAN



Updated: Oct 28, 2020
Location: UC Irvine Campus
Job Type:
Department: NURSING/ ADMINISTRATION

Job Opening ID: 12447

Reports To: ORGANIZATIONAL CNSLT 5

Working Title: IT Support Technician

Department: NURSING/ ADMINISTRATION

Bargaining Unit: TX

FLSA: Non-Exempt

Payroll Job Code: 007359

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5 M-F

Employee Class: Career

Position Summary:

At the UCI Sue & Bill Gross School of Nursing, we dedicate ourselves to the education of nursing professionals who will improve patient care and promote population health, locally and globally. Firmly committed to inclusive excellence, we are preparing nurse scholars who advance the science that guides practice, and we are preparing future faculty and policy specialists who educate our students to address the growing, aging and increasingly diverse population of California and the nation. The academic programs that the Sue & Bill Gross School of Nursing offers include a Bachelor of Science in Nursing Science, a Master of Science in Nursing Science, a Doctor of Nursing Practice (DNP) degree, and a Doctor of Philosophy (Ph.D.) in Nursing Science.

Under general supervision, the incumbent will provide general day to day IT support within an academic environment. The incumbent will be responsible for several facets of IT support for faculty, staff and students including but not limited to:
  • Acting as the initial point of contact for support
  • Providing desktop, device and lab simulation equipment support
  • Proactively assessing and addressing hardware and software needs
  • Proactively identifying pain points and resolving root causes
  • Managing and maintaining an inventory of IT assets
  • Facilitating and coordinating services provided by enterprise IT departments
  • Creating standards and practices for consistent end-user experiences
  • End-user training and documentation

    Compensation Range:

    $25.15 - $32.53

    Department Website:

    https://nursing.uci.edu/

    Required:

    Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. Working knowledge of desktop and business / technical support systems. Effective skills at technical and administrative work direction. Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards. Demonstrates problem-solving skills. General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Advanced skill at creating technical documentation for complex processes and applications. Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.

    Preferred:

    Demonstrated judgment to delegate / escalate issues appropriately.

    Special Conditions Required:

    Able to lift loads up to 50lbs.

    Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

    The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

    UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.


    To apply, visit https://careersucirvine.ttcportals.com/jobs/5784745-it-support-technician





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  • Organization

    Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.UC student center

    With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.

    UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.

    Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.

    The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.

    Committed to the Community

    UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.

    UC Irvine parkA major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.

    The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.  

    A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.

    UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.

    Company info
    Website
    Telephone
    949-824-5011
    Location
    University of California, Irvine
    Irvine
    CA
    92697
    US

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