Technology Support Technician

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Technology Support Technician - Contributing

Working Title:

Technology Support Technician

Position Number:


Vacancy ID:


Budgeted Hiring Range:

$36,656 - $42,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

7:30 am – 4:30 pm -Flexibility in work schedule is required for occasional shift changes. Overtime occasionally, weekend work occasionally.

Department Name and Number:

Information Technology-SOM-420401

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Information Technology

Department Description:

The School of Medicine Information Technology (IT) Office provides centralized computer support and information system support for the School of Medicine community, from medical students to faculty to administrative staff. Services include central help desk and desktop support; administrative and clinical application support; novel application development and database hosting; research IT and data science initiatives; infrastructure services including physical, virtual, and cloud provisioning; physical networking installation and management; and web development. Additional services include managing the School of Medicine official web presence; classroom video recording and streaming systems; video production and editing; video conferencing; and digital signage.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position provides hardware and software support related to interactive classroom technology and software as well as basic computer support for the UNC School of Medicine as part of the Academic Technology group within School of Medicine IT.

The primary job duties associated with this role include:
-Supporting live events including setting up and troubleshooting interactive classroom and meeting room technology and software including presentation systems, video conferencing systems, lecture recording, classroom PCs, Lecture material, and audience response systems;
-Working with faculty and distinguished speakers to orient them to new technologies;
-Developing and conducting trainings for supported technologies;
-Assisting in technical support for interactive classroom and meeting room technologies;
-Assisting in the setup, distribution, and maintenance of the medical student iPad program;
-Supporting high stakes exams by troubleshooting medical student laptops and secure exam software;
-Supporting SOM faculty, students, and staff in the identification and utilization of the appropriate technology to meet their needs;
-Conducting research and making recommendations on new technologies.

Minimum Education and Experience Requirements:

Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

Essential Skills, Knowledge and Abilities:

•High level of demonstrated customer service skills
•Well-developed communication skills and professionalism
•Knowledge of educational technology such as audience response systems, lecture capture, and learning management systems
•Experience with basic audio-visual concepts
•Experience with Windows and Macintosh operating systems
•Ability to work independently or as part of a team
•Passion for emerging technology
•Great work ethic and positive attitude

Preferred Qualifications:

-4 year college degree
-Prior experience in an educational technology or audiovisual support environment
-Direct experience with supported technologies including: Webex/Zoom, Turning Point/Poll Everywhere, Sakai, Office 365 (OneNote, Teams, PPT), iPads, Integrated Classroom Technologies (AV systems)

Special Physical and Mental Requirements:

Special Physical/Mental Requirements: The position requires multiple work locations around campus and the ability to move quickly from one work location to another work location. The candidate should be able to lift 50 lbs. with or without accommodation.

Position/Schedule Requirements:

Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 10/29/2020
Application Due: 11/13/2020
Work Type: