Data Center Operations Specialist I or II (three positions to be filled)

Requisition
202000185S

Title
Data Center Operations Specialist I or II (three positions to be filled)

FLSA status
Non-Exempt

Hiring Salary
Specialist I: $2,794 – $4,106 per month Specialist II: $3,128 – $4,568 per month

Occupational Category
Technical/Para-Professional

Department
Infrastructure and Support

Open Until Filled
Yes

Educational and Experience Requirement
Specialist I: High school diploma or GED equivalent. Two years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Specialist II: Associate or Vocational Degree in related field, sixty hours towards a bachelor’s degree with a major in computer science or related field from an accredited institution. Two years of experience in a related field. Server or computer hardware certification such as Dell TechDirect certifications for servers and/or storage desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position
Specialist I: Provides monitoring and support for Sam Houston State University’s Data Center physical infrastructure to include facility power, cooling, and space management. Specialist II: Manages Sam Houston State University’s Data Center physical infrastructure to include facility power, cooling, and space management.

Primary Responsibilities
Specialist I: Supervise the data center and the equipment, which runs on a 24/7/365 basis, and function as point of contact for on-call personnel. Install new and maintain existing equipment including but not limited to racking equipment, cable management, and repair. Involved in monitoring and maintaining all data center facilities including but not limited to CRACs, switches, UPSs, generator, and chillers. Ensure back-up media availability and secure transport. Provide after-hours phone support for university users. Maintain records of equipment. Plan for and respond to service outages and other issues. Perform other related duties as assigned. Specialist II:Monitors and responds to Data Center alerts according to written procedures on a 24/7/365 basis. Communicates effectively and timely with team members, supervisors, and clients. Provides central point of communication for Data Center related activities. Ensures normal operations of Data Center heating, ventilating, and air conditioning (HVAC) and electrical systems. Performs Data Center physical access control including escorting personnel and conducting tours. Monitors system backups and ensure safe transportation and storage of physical backup media. Installs new and maintains existing Information Technology (IT) assets. Maintains records of all Data Center operating values and IT assets. Creates and maintains procedure documentation. Administers IT management systems such as Zenoss, DOME, and Data Center Expert. Assists supervisor on Data Center projects. Performs other related duties as assigned.

Other Specifications
Specialist I: Knowledge of troubleshooting server hardware, network, cooling, and power. Familiar with technologies such as FM200, CRAC, UPS, ATS, diesel generator, condensing and chilled water A/C, robotic tape library, RAID, Fiber Channel SAN, direct-attached storage, and magnetic tape media. Requires a demonstrated ability to establish congenial work relationships and to communicate effectively. This is a security sensitive position and requires a background check and will need to adhere to the Texas CJIS Systems Access Policy. During emergencies or when needed to fill a shift, employee may be called in when off shift to work an extended shift. Some travel is required. Equipment maintenance while exposed to elements, heights (on roof of 4-story building). Special care and attention necessary to avoid injury with minimal exposure to hazardous materials, lifting heavy equipment, and metal edges on equipment. Specialist II: Must be able to apply policies and procedures and solve routine problems of a repetitive nature. In-depth knowledge of a computer’s internal components. Familiar with storage systems and related technologies such as redundant array of independent disks (RAID). In-depth knowledge of operating systems (Windows or Linux) and utilities (such as PING, TRACERT, IPCONFIG, NSLOOKUP). Must be able to use standard office software such as Microsoft Office, internet browsers, and email clients. Understanding of Data Center HVAC including computer room air conditioners (CRACs) and Chilled-fluid systems. Familiar with multi-phase electrical systems including uninterrupted power supplies (UPS), automatic transfer switches (ATS), and generators. This is a security sensitive position and requires a DPS fingerprint background check and will need to adhere to the Texas CJIS Systems Access Policy. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required. Equipment maintenance while exposed to elements, heights (on roof of 4-story building), infrequent or minimal exposure to hazardous materials, lifting heavy equipment, and occasional small scrapes or cuts due to metal edges on equipment. Work Schedule: the hours of this position are as follows, with one hour lunch each shift. Tuesday (12am – 9am) Wednesday (12am – 9am) Thursday (12am – 9am) Friday (12am – 9am) Saturday (12am – 9am)

Full Time Part Time
Full Time

Quicklink
http://shsu.peopleadmin.com/postings/24595

EEO Statement
Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

Applicant Documents Required Documents

1. Resume

Optional Documents

1. Cover Letter

Screening Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this position?
   • The Chronicle of Higher Education
   • Diverse Issues in Higher Education
   • HBCU Connect - Historically Black Colleges and Universities
   • HACU - Hispanic Association of Colleges & Universities
   • The Journal of Blacks in Higher Education
   • Association for Women in Science
   • TWC - Work in Texas
   • Inside Higher Ed
   • Higher Ed Jobs
   • HERC - Higher Education Recruitment Consortium
   • SHSU Website
   • SHSU Employee
   • Other
2. If your response to the question above was "Other" please indicate from what source.

   (Open Ended Question)

3. * How many years of Data Center Operations experience do you have?

   (Open Ended Question)

4. * What’s the maximum number of enterprise devices (servers, storage, appliances) you have ever been responsible for managing/monitoring at one time?
   • Less than 10
   • Greater than 10 but less than 100
   • Greater than 100 but less than 500
   • More than 500
5. * With which Operating Systems do you have experience installing and configuring (list the characters of all that apply)? (a) Windows Server, (b) Redhat Enterprise Linux, (c) OpenVMS, (d) Apple OSX Server, (e) VMware ESX/ESXi

   (Open Ended Question)

6. * With which Data Center Facilities equipment are you familiar in managing (list the characters of all that apply)?(a) CRAC, (b) UPS, (c) Bypass, (d) ATS, (e) Chiller, (f) Generator

   (Open Ended Question)

7. * With which types of data backup technologies are you familiar?

   (Open Ended Question)

8. * Are you willing to work if called in on emergencies outside of the normal shift hours?
   • Yes
   • No