Director of Financial Aid

San Francisco, California
Oct 28, 2020
Institution Type
Four-Year Institution

San Francisco State University, San Francisco, California

Director of Financial Aid

A member of the 23-campus California State University system, San Francisco State University (SF State) is a major public urban university, situated in one of the world’s great cities. Building on a century-long history of commitment to quality teaching and broad access to undergraduate and graduate education, the University offers comprehensive, rigorous, and integrated academic programs that require students to engage in open-minded inquiry and reflection. SF State encourages its students, faculty, and staff to engage fully with the community and develop and share knowledge. 

Inspired by the diversity of its community that includes many first-generation college students and the courage of an academic community that strives to break down traditional boundaries, SF State equips its students to meet the challenges of the 21st century. With the unwavering commitment to social justice that is central to the work of the university, SF State prepares its students to become productive, ethical, active citizens with a global perspective.

With over 27,000 students, SF State is nationally recognized for its commitment to the community and toward diversity of ideas. SF State holds the distinction of being one of only 62 colleges and universities nationwide to receive the Carnegie Foundation’s Community Engagement, Outreach and Partnership classification, recognizing SF State’s dedication to engagement.

The Position

Reporting to the senior associate vice president for enrollment management, the director of the office of student financial Aid (OSFA) is a member of the enrollment management leadership team and helps develop long-range vision, short- and long-term strategic plans, and goals; contributes to division-wide initiatives to enhance the student experience, meet enrollment goals, and maximize student retention; and instills a culture of continuous improvement within the Office of Student Financial Aid. The director oversees the administration of federal Title IV and state financial aid programs, including institutional scholarships. In this capacity, the director is responsible and accountable for the delivery of all student aid within the regulations set forth by all government and University entities, as well as the timely disbursement, reconciliation, and reporting of over $250 million in public and private funds. The director oversees a professional team of 20+ staff members and must respond to increasing regulatory complexity and ensure compliance with all federal, state, CSU, and University policies and procedures. The director must be a leader who will contribute significantly to the University’s mission of creating and maintaining an environment for learning and providing broadly accessible higher education for residents of the region and state, as well as the nation and world; support the goals of the division by aligning the services of the unit with the operations of the offices of Educational Opportunity and Pathway Programs, Registrar’s Office, Undergraduate Admissions and Recruitment, Graduate Studies, as well as other key campus partners. They will be charged with the timely delivery of high-quality services that are essential to the matriculation of new SF State students as well as the continued retention of continuing SF State students.


A bachelor’s degree is required (master’s preferred) plus a minimum of five (5) years of progressively responsible experience in managing/leading/directing a student financial aid function within a comprehensive university environment working with a highly diverse student and staff college/university population. The ability to explain complex financial decisions sensitively to students, their families and community stakeholders; an extensive background in managing technology-based operations and projects in a college/university setting coupled with experience in a PeopleSoft environment; and knowledge and understanding of best practices in student financial aid congruent with a strategic enrollment management model will also be expected of the director. The ideal candidate will be a change agent with a deep knowledge of emerging trends and promising practices in financial aid as well as a proven track record of leading and motivating a team of professionals to improve enrollment and retention that can respond to the unique needs of SF State within the changing landscape of higher education.

Application and Nomination

Review of applications will begin November 30, 2020 and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Kendra E. Dane at [email protected]. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the San Francisco State University website at 

San Francisco State University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.