ANALYST, IT, SR - Salesforce System Administrator, DCRI - TDS

Job description

School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.


Position Summary

The Sr. Analyst, IT – Salesforce System Administrator is a hands-on resource that has strong Salesforce platform administration experience, with specialized product experience in Communities and Marketing Cloud. The role will be responsible for administration of a Service Cloud org with a high volume of community member licenses. This experience includes technical requirements, system configuration, and user requirements. The position is also responsible for designing and implementing solutions that improve and automate operations and usage/effectiveness of the salesforce platform. In addition, the position will execute all configuration changes and will proactively monitor system configuration and controls. This position may require on-call coverage, overtime or off-shift coverage.

Position Responsibilities

  • Act as a liaison between the business and IT for building and maintaining solutions, tools, and processes in the application.
  • Understand all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications related to SFDC release upgrades.
  • Communicate regularly with SFDC designated super users to provide support, information and training on new features and functionality. (Support may include assistance with data imports/exports, assistance with data integrity projects or other requests.)
  • Communicate regularly with SFDC Service & Business Owners, Technology leadership, and other stakeholders to ensure functionality meets business needs and to support development and execution of the organization SFDC roadmap of projects.
  • Maintain at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points. This role would champion SFDC within the technology systems group, educating other team members on the capabilities and potential applications of SFDC.
  • Collect business requirements, identify success criteria, and determine the business value of proposed solutions.
  • Develop ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required.
  • Partner with IT and external consultants for solution design, programming/development work, and promotion of solutions from Sandbox to Production.
  • Maintain and communicate system metrics to track trends in usage and data integrity.
  • Proactively audit and improve configuration settings to enable top system performance, and to keep current with the latest capabilities of each release.
  • Perform ongoing system administration.

  • Manage security settings and conducts regular security/configuration audits.
  • Manage new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
  • Execute configuration changes.
  • Perform new release evaluations & executes new functionality roll-outs.
  • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
  • Perform mass data imports using the API or a import tools as requested.
  • Manage and implements customization requests, including creating workflow triggers, workflow alerts, automated email responses, etc.
  • Maintain updated system documentation and related SFDC policies/procedures.

Skills, Training and Certifications

  • Able to demonstrate proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.
  • Requires experience configuring/administering Communities Requires experience configuring/administering Marketing CloudRequires experience configuring/administering Service Certified AdministratorStrongly desire Health Cloud administration experience
  • Proficiency using Salesforce data management tools such as Data Loader, Excel Connector, Eclipse, DemandTools, or DupeBlocker.
  • Demonstrate problem solving aptitude, including working with others to quickly reach sustainable resolutions.
  • Strong understanding of databases, data modeling, data quality, data mapping, reporting, and analytics
  • Must be a self-starter who requires minimal supervision.
  • Possess Strong analytical skills, excellent organizational skills
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities.
  • Ability to communicate with clients at all levels.
  • Displays superior ability to facilitate cross-functional communication, including ability to identify/resolve conflict
  • Ability to coach, mentor and communicate best practices

Highly Preferred certifications:

  • Salesforce Advanced Administrator
  • Salesforce Certified App Builder
  • Salesforce Certified Sales Cloud Consultant and/or
  • Salesforce Certified Service Cloud Consultant
  • Minimum Qualifications

    Education and Experience

    BA or BS in computer science, information systems or related field and 5 years related experience, or an equivalent combination of education and experience.

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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    Job No:
    Posted: 10/27/2020
    Application Due: 11/21/2020
    Work Type: