Assoc Technical Support Admin

Job description

Assoc Technical Support Admin

  • Employment Type: Staff - Regular
  • Employee Class: Classified Exempt Salaried FT
  • Bargaining Unit: BU Exempt
  • Shift: 1
  • Work Hours: 8 - 5
  • Hours Per Week: 40
  • FTE: 1
  • Location: HSC Support
  • Department: IT Personnel - Clinical Informatics
  • Number of Openings: 1
  • Salary Range: Salary will commensurate with experienceand education 
  • Grade: Salaried MC - UN04
  • Float: No
  • Rotate: N/A
  • On Call: No
  • Travel: No
  • Weekend/Holiday: No
  • Requisition ID: req2292
  • Position Control Number (PCN): H93123
  • Posting Period: Open Until Filled
  • Position Description:

    Working as an Associate Technical Support Administrator, this position is responsible for maintaining and supporting computer systems across the University. The employee plays a pivotal role in supporting technology needs for faculty, staff, researchers, and students through oversight and support of specialized technology and the enhancement of hardware and software necessary to incorporate simulation into the curriculum of health professionals.

    Other job duties include diagnosing and troubleshooting computer related problems including hardware and software issues; provide technical support by fixing and imaging machines and installing software; and answering computer-related questions, which includes the support, planning and design of AV services in an advanced interdisciplinary immersive clinical simulation center.



    • Bachelor’s degree or an Associate degree with 2 years of relevant experience
    • Have a good working knowledge of Windows operating systems and MS Office software suite
    • Experience with hardware and software troubleshooting
    • Appreciation of punctuality, regular attendance, and dependability
    • Excellent interpersonal and communication skills

    Preferred or Beneficial

    • Knowledge of Macintosh OS
    • Active Directory experience
    • Remote systems management tool experience
    • Desktop image deployment experience
    • Course content experience with operating systems, databases, and/or programming languages
    • Help Desk support experience
    • Experience with wired and wireless networks, including an understanding of subnets
    • Cisco hardware and Webex software conferencing
    • Classroom technology, including projectors and presentation equipment

    Working Conditions:Ability to lift heavy computer equipment ( up to 50 lbs)Ability to maneuver around and under office furniture to properly install network and computer equipment Indirect contact with human remains and cadaver specimens

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

    The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

    The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

    Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo, or at the satellite HR Office located at the Facilities Services Building, Suite 1000 on the Health Science Campus.




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    Job No:
    Posted: 10/24/2020
    Application Due: 1/22/2021
    Work Type: