Job description

Posting Number:


Working Title:



Student Financial Aid

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The Office of Student Financial Aid (OSFA) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state, and institutional aid provided to the UGA student body. With approximately 42 employees OSFA has responsibility for all financial aid received by the UGA student body in the form of grants, scholarships, loans, and work programs. OSFA annually administers in excess of $500 million in student financial aid for UGA students.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday – Friday, 8:00 – 5:00; some evening or weekend hours may be required; some travel may be necessary for professional development or when participating in outreach activities

Advertised Salary:


Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Student Services Professional



Job Family:

Student Services



Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

Advise students and parents regarding federal, state and institutional financial aid in an accurate and efficient manner, and assist with related financial aid application processes. Award, cancel and revise financial aid awards based on office policies and procedures, and in compliance with applicable rules and regulations. Remain current regarding federal, state and university financial aid regulations, policies and procedures. Support processing of financial aid applications, particularly for state student financial aid programs.

Knowledge, Skills, Abilities and/or Competencies:

Acute attention to detail and deadlines
Strong organizational skills
Ability to multitask with high levels of accuracy
Strong customer service skills
Excellent oral and written communication skills
Strong computer and technology skills

Physical Demands:

Climb Stairs
Lift up to 30 pounds or more
Sit for extended periods of time doing computer work.
Some evening and weekend work
Some travel for off-campus outreach events

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


- Advise accurately and efficiently students and parents who call, visit, or e-mail the office regarding financial aid information and processes throughout lifecycle of financial aid application through receipt of aid funds and after
- Provide assistance to students, families, and colleagues in completing financial aid application processes.
- Maintain a working knowledge of relevant student information and financial aid processing systems.
- Maintain privacy and confidentiality of student and family data and information.
- Maintain security of student records and related information.

Percentage of time:



- Collaborate with other employees on office committees regarding policy, procedures, and training opportunities.
- Participate in approved professional development activities in coordination with supervisor.
- Assist with presentations and financial aid outreach events, delivering information and responding to questions accurately, timely, and professionally.
- Assist in training new employees (permanent and temporary, including interns and graduate assistants), as needed.

Percentage of time:



- Assist with office reception duties, as needed.
- Provide clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
- Maintain professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
- Perform other duties as assigned in support of office, divisional, and institutional goals

Percentage of time:



- Accurately award and revise student financial aid in accordance with federal, state and university policies and procedures.
- Process and work numerous and complex reports. These reports require the ability to interpret the necessary action required and that they are completed in a timely manner.
- Remain current regarding federal, state and university regulations, policies and procedures concerning financial aid related matters.
- Monitor BANNER and the National Student Loan Data System (NSLDS) for changes to students’ federal aid eligibility and revise or cancel financial aid awards, as required.
- Reconcile award discrepancies with Student Accounts and work with UGA departments as needed to resolve financial aid related issues.
- Adhere to all statutory, regulatory, and policy guidance, including office policies and procedures.

Percentage of time:



- Maintain working knowledge of state systems and the regulations, policies, and procedures governing programs administered by the State of Georgia, as well as other states
- Accurately manage data, reports, and student eligibility related to state student financial aid programs.
- Promptly apprise supervisor of changes in systems and/or regulations/policies affecting the administration of state programs
- Maintain current relevant sections of the OSFA Policies and Procedures Manual.

Percentage of time:





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Job No:
Posted: 10/24/2020
Application Due: 12/23/2020
Work Type: