Admin Support Specialist
- Employer
- University of North Carolina at Chapel Hill
- Location
- Chapel Hill, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Institution Type
- Four-Year Institution
Job Details
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Salary Grade EquivalentGN06Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work ScheduleM-F 8:00 AM – 5:00 PM
Department Name and NumberTEACCH - Charlotte-427430Date First Posted10/22/2020Closing Date10/28/2020Position LocationCharlotte, NCPosition Posting CategoryAdministrative/Clerical SupportDepartment DescriptionThe TEACCH Autism Program began in 1972 as a system of university-based regional centers to serve children, adolescents and adults with Autism Spectrum Disorder and their families. As part of the University of North Carolina at Chapel Hill, the program has an active clinical, teaching, and research program. TEACCH operates seven community regional clinics across the state. Each center offers a set of core services along with unique demonstration programs meeting the needs of individuals with ASD, their families, and professionals across the state of North Carolina. Also a part of TEACCH are the Carolina Living and Learning Center, a residential/vocational training facility for autistic adults as well as a Supported Employment program providing Job Coaching and related services to adults on the spectrum
TEACCH is part of the North Carolina Area Health Education Centers (AHEC) program and faculty are actively involved in student and professional training activities within the state, nation, and across the world. All TEACCH programs are coordinated through a central administration and research unit in Chapel Hill, North Carolina.
TEACCH provides clinical services such as diagnostic evaluations, parent training and parent support groups, social play and recreation groups, individual counseling for higher-functioning clients, and supported employment. In addition, TEACCH conducts training nationally and internationally and provides consultation for teachers, residential care providers, and other professionals from a variety of disciplines. Research activities include psychological, educational, and biomedical studies.
Equal Opportunity EmployerThe University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Position DescriptionThe primary purpose of this position is to manage the clients (patients) coming into to the clinic – Front Desk Activities include the role of Clinical Intake Coordinator as well as the specific system activities required for insurance billing. This position also has primary responsibility for managing the referral process to ensure it is successfully completed, providing general clerical and administrative support to the Clinical Director and other clinical staff included maintenance of hard charts for clients and support for the training program.
Minimum Education and Experience RequirementsHigh school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Essential Skills, Knowledge and AbilitiesExcellent verbal and written skills are required. Strong interpersonal skills are required. Accuracy in work is critical to this position so attention to detail is an essential competency.
Demonstrates detailed knowledge of the program, process, and/or organizational operation of TEACCH and the ASD population. Interaction with clients requires knowledge of TEACCH and other local resources for ASD service referrals.
Demonstrates knowledge of insurance billing and information necessary to submit successful claims to third party insurers.
Demonstrates significant comfort with computers, copiers, scanners and other related equipment/office technology. Requires ability to follow directions/provide clear descriptions of issues to IT support or other system support personnel.
Demonstrates ability to problem solve both unusual and routine issues. Examples include coordinating logistics of training programs, working through errors/warnings when utilizing billing system and resolving issues that crop up on a daily basis in a clinical office for development disabilities (e.g .distraught client/parent).
Demonstrates ability to be resourceful and ability to manage priorities
Ability to perform duties independently as appropriate. Ability to seek guidance when needed.
Preferred QualificationsUndergraduate degree in business, communications, or related field; or an equivalent combination of education and experience; or demonstrated possession of the competencies necessary to perform the work. Must be proficient in Microsoft Office products, possess excellent editing skills and maintain a professional attitude and appearance. Preference for medical office experience.
Required Licenses/Certifications Special Physical and Mental RequirementsPosition/Schedule RequirementsClinic – UNCH or ACC, Exposure to Bloodborne Pathogens, Overtime occasionallyPosition AttributesStimulus/ARRA FundedNoQuick Linkhttp://unc.peopleadmin.com/postings/184688Office of Human Resources Contact InformationIf you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Applicant DocumentsRequired Documents- Curriculum Vitae / Resume
- Cover Letter
Required fields are indicated with an asterisk (*).
- * Please select the response below that best describes your experience/education for the Administrative Support Specialist position.
- High school diploma/GED and at least one year of office support experience
- Associate's, Bachelor's, Master's, or Doctorate in any field
- Combination of post high school education and/or experience in office support to equal at least 1 year
- Did not complete high school but have a combination of high school education and office support experience to equal 5 years (ex. 1 year of high school and 4 years experience)
- None of the above
- * Describe your experience using Microsoft Office Access, Word, Excel, Outlook and/or PowerPoint.
(Open Ended Question)
- * Describe your experience with billing and/or community resources for individuals with ASD
(Open Ended Question)
- * Please describe your experience in an administrative position that requires working independently and taking initiative.
(Open Ended Question)
Organization
The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.
Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.
Undergraduate Enrollment: 19,117
Graduate/Professional Enrollment: 10,894
Total Student Enrollment: 30,011
Founded: 1789, as the first state university in the United States
Type of Institution: Public, four-year
Undergraduate Admission: 15,961
Graduate/Professional Enrollment: 10,039
Total Student Enrollment: 26,000
Faculty: 3,000
Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent
Faculty/student ratio: 1/14
Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.
Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.
Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.
Size of freshman class: Approximately 3,400
Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.
Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!
Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu
Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu
Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.
Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career
Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.
Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.
Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci
The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad
The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors
Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.
UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.
UNC offers ROTC programs in all branches of national military service.
Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.
Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm
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