Job description

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

Minimum Qualifications


Work requires a bachelor's degree. Prefer degree in a clinical or business-related field such as Nursing, Social Work, Therapy, Business, allied health, or community health related fields.


Job Code: 5574

General Description

Provide administrative direction to assigned program to include managing and coordinating financial development and administration, special programs to ensure fulfillment of the program objectives.

Duties and Responsibilities of this Level

  • Oversee daily operations of multidisciplinary team. Manage, develop and coordinate clinical programs and operational activities to ensure program outcomes meet expectations.
  • Establish viable coalitions among civic, community and health partners in specific locations to plan programs designed to meet chronic and communicable health care conditions, change health behaviors or establish new educational programs.
  • Monitor staffing levels and productivity and hold staff accountable for deliverables.
  • Evaluate clinical practice of specified discipline and review clinical records to ensure standards of care and quality of services are provided in accordance with core competencies.
  • Keep up to date on regulatory expectations.
  • Develop and implement ongoing performance improvement activities.
  • Prepare and monitor the budget components for the clinical department.
  • Perform analysis of financial information, reporting trends and patterns; prepare corrective action plan as necessary.
  • Facilitate the team process including the interdisciplinary communication and negotiation skills.
  • Assist teams in development of team goals and standards; evaluate the educational and competency needs of staff.
  • Maintain liaison with outside educational and professional organizations and agencies to explore implementation of specialized programs at Duke and to encourage participation in specified programs.
  • Coordinate the compilation of and prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
  • Administer various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions and other related activities.
  • Compile and maintain records, reports and documentation of program activities for use in program evaluation.
  • This position may require home visits however; position specific details and duties are available upon request.

Knowledge, Skills, and Abilities:

  • The work activity and patient acuity levels can create a stressful atmosphere, therefore individuals successful in this job are:
  • Organized and motivated by a fast-paced environment
  • Able to manage multiple tasks/projects simultaneously
  • Proficient in review and assess needs quickly
  • Strong with the use of computer software tools and data files
  • Comfortable with continuous change and self-initiating
  • Able to complete documentation in a quick and efficient manner (will be in legal medical record and other software systems developed for care management and population based program metrics

Distinguishing Characteristics of this Level

Additional job expectations include the ability to:

  • Maintain strict confidentiality
  • Promote programs and services to community
  • Build effective and trusting relationships with patient/peers
  • Use motivational interviewing and active-listening skills when assessing patient conditions, problems and interests
  • Use conflict-resolution skills when reaching consensus about plans of care and treatment decisions
  • Demonstrate confidence, compassion, political savvy, as well as attention to detail to apply these skills as decisions dictate
  • Use data to analyze trends and to verify data.

Work requires the ability toplan and administer programs and direct program activities and staff within a specific functional area, acquired through four years of related experience.

Degrees, Licensures, Certifications

Work requires a bachelor's degree. Prefer degree in a clinical or business-related field such as Nursing, Social Work, Therapy, Business, allied health, or community health related fields.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/23/2020
Application Due: 10/30/2020
Work Type: