Assistant Director - PLUS

Job description

Assistant Director - PLUS

About Eastern Washington University:
Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to our primary campus in Cheney, we also offer programs in Spokane’s innovative University-District, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Assistant Director - Program Leading to University Success (PLUS)

In collaboration with the Director of PLUS, the Assistant Director of PLUS will oversee and make appropriate decisions related to the Program Leading to University Success (PLUS). This position will collaborate with PLUS team, as well as faculty and staff partners, to provide support to students that will help EWU students persist and graduate on both the Cheney and Spokane campuses. This role will manage and expand the PLUS Academic Coaching, specifically, and designated student success programs as needed. Through ongoing assessment and data-informed decision making, the Assistant Director of PLUS will lead continual development and improvement of the academic coaching program working collaboratively with the Director.

This position will also be responsible for student/faculty workshops, presentations, and the hiring, supervision, and training of student employees including academic coaches, graduate students, and office aides. Additionally, this role will serve as the lead PLUS website administrator.

Under the direction of the Director, this role will serve as the lead administrator for the EAB Navigate Tutoring platform. This includes managing and coordinating effective implementation of the platform and providing technical support and expertise to EAB Navigate Tutoring module users, including troubleshooting and integrating existing systems and services. In addition, this role will be responsible for developing training modules on all tutoring related functions/operations within Navigate and ensuring all new tutoring platform users receive appropriate training.

This position reports to the Director of PLUS.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

  1. Master’s degree in any field from an accredited university/college.
  2. Three years of professional experience in academic support programs, which must include job duties focused on student persistence, retention, and degree completion. One year of experience should be in a leadership capacity.
  3. Two years of experience supervising employees.
  4. Experience using EAB Navigate technology or other comparable student success technology.
  5. Experience collecting and analyzing data, generating reports based on the data and developing data-informed programming for student success and retention initiatives.
  6. Extensive experience using computer technologies including databases, internet, spreadsheets, tracking systems, and word processing.
  7. Experience creating and maintaining strong, collegial, positive, and collaborative partnerships with university faculty, staff and students.
  8. Demonstrated ability to manage multiple projects and time while under pressure to meet deadlines.
  9. Candidates must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity.

Preferred Qualifications:
  1. Master’s degree in education, counseling, psychology, sociology, social work, or related field from an accredited university/college.
  2. Experience in a college or university setting developing and coordinating an academic coaching program.
  3. Experience in a college or university setting developing and teaching college success strategies workshops or classes.
  4. Experience with Banner.
  5. Experience with creating and implementing communication or marketing campaigns.

Other Skills and Abilities:
  1. Excellent verbal and written communication skills.

Job Duties:
% of Time: 60
Responsibility / Duty:
Administrative, Evaluation, EAB Navigate

  1. Serve as the Director of PLUS’ back-up and perform related duties, as needed, in the Director’s absence.
  2. Assist in the management of day-to-day operations of PLUS by ensuring effective and efficient flow of student appointments, including but not limited to, managing the front desk and office aides, and maintaining adequate coverage in support of office operations.
  3. Hire, train, supervise, and evaluate student employees (GSAs, undergraduate and graduate) to become peer academic coaches, to manage front office operations, direct work of front desk staff and serve as mentor, coach and leader.
  4. Create a front office environment that is student-centered, responsive to students’ needs, friendly and helpful.
  5. Define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring to student office staff.
  6. Serve as lead PLUS website administrator

  1. Design, implement, evaluate, and provide reporting for PLUS Academic Coaching and designated retention programs, projects, and activities.
  2. Manage and analyze EWU student retention data using EAB Navigate system and Banner.

EAB Navigate:
  1. Manage and coordinate effective implementation of EAB Navigate Tutoring platform in support of EWU’s student success needs. Coordinate with all user groups (PLUS, Writers’ Center, Monroe Aleks Lab, and Science Tutoring Labs — Chemistry and Physics) and partner with EAB and university work leads.
  2. Under the direction of the Director, implement and perform ongoing management of EAB’s Navigate Tutoring platform.
  3. Provide technical support and expertise to EAB Navigate Tutoring module users, including troubleshooting, integrating existing systems and services, providing support for upgrades, and data migrations.
  4. Develop training modules on all tutoring related functions/operations within Navigate and ensure all new tutoring platform users receive appropriate training.
    • Train new users utilizing Navigate Tutoring platform and manage profile setup, user role assignments, and other administrative functions within the system.
  1. As a member of the Coordinated Care Network, monitor and manage Alerts and Cases within Navigate on a regular basis, ensuring students are being connected to the appropriate resource in a timely manner.
  2. Liaise with faculty and CAAR advisors, college administration, student service units and others promoting the EagleCare Network, leading to a campus-wide shared responsibility of EWU student care and a more seamless experience for students.

Essential Function Indicator: Yes

% of Time: 30
Responsibility / Duty:
Direct Student Support
  1. Collaborate with PLUS team, as well as faculty and staff partners, to provide support to students through campus and community resources that will help the students persist and graduate. Assist PLUS Retention Specialists with study groups and one-on-one tutoring.
  2. In collaboration with the Director, oversee PLUS Academic Coaching and designated student success programs serving undergraduate students considered to be from marginalized populations. Serve as the primary administrator to these programs and be responsible for meeting these programs objectives.
  3. Design and instruct student employee training based on College Reading and Learning Association (CRLA) certification requirements.
  4. Facilitate the instruction of students, individually and in groups, on student success strategies, as requested by the Director.
  5. Coach students during high impact days, at special events, when the peer academic coaches need assistance, or when deemed necessary by the Director.

Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty:
  1. Coordinate PLUS outreach efforts across campus and community.
  2. Develop and maintain strong institutional relationships with student service units and departments with the aim of providing coordinated support to students through campus and community resources, events, and other collaboration aiding in student persistence and retention.
  3. Serve on various EWU committees, including those that impact student success and retention.
  4. Other duties as assigned.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

This position is covered by the Public School Employees’ Collective Bargaining Agreement.

Salary Information: $49,344 up to $60,000

Posting Date: 10/22/2020
Open Until Further Notice: No
Closing Date: 11/6/2020
Screening to Begin: 11/10/2020

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Job No:
Posted: 10/22/2020
Application Due: 11/7/2020
Work Type: