Associate Director - Scholarships & Waivers

Job description

Associate Director - Scholarships & Waivers

About Eastern Washington University:
Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to our primary campus in Cheney, we also offer programs in Spokane’s innovative University-District, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Associate Director - Scholarships & Waivers

The Associate Director is responsible for administering all aspects of University Scholarship and Tuition Waiver Programs including development, administration, organization, coordination, supervision, quality services, compliance, fiscal accountability and program integrity. The Associate Director is also responsible for development, training and compliance around existing and new state and Federal aid programs.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

  • Bachelor’s degree required;
  • Minimum of five years of financial aid experience, including one year at a supervisory level.
  • Experience managing scholarship programs or comparable programs.
  • Public speaking and training experience.
  • Excellent management, organizational, and supervisory skills.
  • PC- related experience in Microsoft Word, Excel, Access, and PowerPoint.
  • Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:
  • Master’s degree preferred.
  • Experience with the Banner Financial Aid System preferred.

Other Skills and Abilities:
  • Excellent written and verbal communication skills.

Job Duties:
% of Time:
Responsibility / Duty:
  • Develop and update an annual scholarship plan in support of the University’s strategic enrollment goals.
  • Develop and recommend scholarship funding needs for utilization by the EWU administration and EWU Foundation.
  • Develop and manage the selection process for the scholarship awards. Develop and produce the EWU scholarship application and scholarship publications. Promote the EWU scholarship program using a variety of media.
  • Develop and maintain strong relationships with University Development Directors and other departments at the University to insure comprehensive and coordinated utilization of scholarship funds. Advise University staff on the scholarship application process and deadlines, and train them on the necessity of meeting those deadlines.
  • Serve as permanent chair of the University Scholarship Committee.
  • Represent the University on scholarship selection committees for outside organizations.
  • Consult with and advise potential donors regarding the procedures and desirability of establishing scholarships.
  • Assure that all scholarship selections are in compliance with Washington State Initiative 200 regarding scholarships based on gender and race.
  • Consult with faculty, staff, students and donors concerning scholarship questions and programs; research legal questions.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Responsible for the overall administration and coordination of the state tuition and fee waiver programs.
  • Provide policy guidance, recommendations, statistics, and expertise to the University on matters related to the state tuition waivers.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Calculate and request quarterly endowed and restricted scholarship funds from EWU Foundation.
  • Reconciling month-end internal scholarship accounting reports.
  • Obtain and calculate annual fund projections and allocations for internal scholarship and tuition and fee waiver programs.
  • Provide statistical and expenditure reports as requested to the Washington State Achievement Council (WSAC), Western Undergraduate Exchange, Director of Financial Aid and Scholarships, , Provost for Academic Affairs, Associate Vice President for Enrollment Services, Business and Finance staff, EWU Foundation and EWU Athletics.
  • Supervise office staff on the input of scholarship and waiver awards into the Banner Financial Aid system and monthly reconciliation of external and state scholarship accounts. Adjust financial aid packages as necessary in order to maintain compliance with federal and state over award regulations.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Collect, read, analyze, and interpret the large volume of technical and regulatory financial aid updates issued annually by the federal and state governments. Integrate those changes into the policies and procedures at Eastern.
  • Request changes to Banner audit reports for all direct programs and all subordinate programs.
  • Problem-solve with office and technical staff when operational issues arise.
  • Determine and update evaluation and verification policies, and administer the evaluation and verification processes to determine eligibility for financial aid.
  • Research and answer staff questions related to federal regulations, verification policy, and tax issues.
  • Set evaluation goals and motivate staff to meet those goals.
  • Maintain a thorough and broad knowledge of all the financial aid programs. Determine and assess packaging policies in cooperation with the Director and Associate Director of Operations.
  • Monitor many aspects of the packaging process to insure accuracy, quality control, and regulatory compliance.
  • Evaluate and award problem files and files with complex processing and/or tax situations.
  • Assemble and direct the various ad hoc work groups needed to insure that the financial aid process runs smoothly.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Read and learn regulations and laws regarding new federal and state financial aid programs.
  • Work with Director and Associate Director of Operations to develop policies and procedures.
  • Work with staff to implement the new programs.
  • Train staff on the details of the new programs.
  • Develop operational and audit reports and communicate specifications to the technical staff.
  • Test and refine reports as they are developed.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Provide oversight for the customer service function and direct supervision to one Program Support Supervisor I for Customer Service.
  • Provide oversight for the administration of the various EWU scholarship programs, private and state scholarship programs, special off-campus programs, study abroad, independent learning, consortium agreements, residency, third party funding, and public relations/outreach and direct supervision of several Program Coordinators who are responsible for those functions.
  • Responsible for interviewing, hiring, orientation, training, evaluation, and coaching of subordinate staff.
  • Delegate duties to subordinate staff and work study students.
  • Establish an office environment that is committed to the mission and goals of the University.
  • Involve staff in decision making and goal-setting.
  • Maintain a positive attitude and encourage staff to reach their full potential.
  • Provide opportunities for professional development of staff.
  • Focus on continuous improvement; encourage open communication; expect accountability; recognize good performance; resolve problems expeditiously.
  • In the absence of the Director, perform Director-related duties/decisions.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Provide comprehensive training for staff on all federal and state financial aid regulations, program administration, verification/evaluation and internal policies and procedures.
  • Coordinate training initiatives with the Program Support Supervisor for Customer Service to insure that customer service staff has a thorough knowledge of operational procedures and status of operations.
  • Keep staff apprised of changes in the scholarship program, the progress of scholarship selections, and any other information needed to provide quality serve to students and parents.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Advise students and parents when necessary, usually when the student or parent is upset and requesting a higher authority.
  • Exercise professional judgement and advise staff on professional judgement issues when appropriate.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Oversee the development, maintenance, and update the Scholarship Manager database. Consult and work with technical staff to streamline and automate processing procedures.
  • Assist staff with report planning and development.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Formulate short- and long-term goals and objectives; forecast possible problems for the office; and recommend strategies for addressing these problems.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Make sound and timely decisions, taking into account all relevant information, office goals, and the University mission statement when making decisions; recommend effective solutions to organizational problems.

Essential Function Indicator: Yes

% of Time:
Responsibility / Duty:
  • Correspond with students, parents, other schools, external scholarship donors, tribal and State agencies when necessary. Correspondence must be clear and concise and within the regulations, particularly when giving technical information and instructions.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Salary Information: $62,522

Posting Date: 10/20/2020
Open Until Further Notice: No
Closing Date: 11/6/2020
Screening to Begin: 11/09/2020

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Job No:
Posted: 10/22/2020
Application Due: 11/9/2020
Work Type: