Associate Vice President-Enrollment Services

Chicago, Illinois
Oct 22, 2020
Executive Administration Jobs
Vice Presidents
Institution Type
Four-Year Institution


Northeastern Illinois University (NEIU), a vibrant learning and research institution located in Chicago, Illinois, invites inquiries, nominations, and applications for the position of Associate Vice President for Enrollment Services (AVP).

For more than 150 years, NEIU has trained teachers and school administrators; produced leaders representing the Chicago metropolitan area in city, state, and national politics; and enriched the lives of its students by fostering their academic and professional excellence. Northeastern Illinois University is regarded as the most diverse public comprehensive university in the Midwest and is designated by the U.S. Department of Education as a Hispanic-Serving Institution. Diversity is an important factor in the character of Northeastern and in the social fabric of its student body. The University has an enrollment of more than 7,000 students, and African American, Hispanic, Asian, and Native American students represent roughly 60 percent of the student body. With the Main Campus located on 67 acres in an attractive residential area on the Northwest Side of Chicago, the University offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure, and endorsement programs on its Main Campus and through additional metropolitan locations.

Dr. Gloria J. Gibson was appointed President by NEIU's Board of Trustees on March 15, 2018 and is embarking on a bold vision to further the institution's mission of providing an exceptional academic experience and preparing a diverse community of students for leadership and service within the region and beyond. Within this context, the AVP will join an institution undergoing significant transformation and advance further the work of a department that is student centered, promotes learning, and ensures the development of a robust multicultural community. The Associate Vice President for Enrollment Services (AVP) is the chief enrollment officer for the University and reports directly to the President, providing the leadership and vision in administering a comprehensive range of programs and services that support NEIU student success, satisfaction, retention, and graduation.

Northeastern is proud to be an equal opportunity workplace and is deeply committed to affirmative action principles. At Northeastern, it is believed that diversity and inclusion are critical to its campus community, and the University seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. Northeastern is dedicated to building a Cabinet that represents a variety of backgrounds, perspectives, and skills. NEIU seeks an experienced higher education leader who is student focused, open and engaging, forward thinking, creative, and results oriented. The new leader will bring experience in a comprehensive range of student programs and services; the ability to support students from varying backgrounds and experiences, including traditional, transfer and adult learners; and exceptional administrative, financial, and managerial skills. Of significance, the AVP will possess a deep and abiding commitment to the values of diversity, equity, access, and inclusion, including a proven record of advocacy for students who are traditionally marginalized and underrepresented in higher education. The successful candidate will be an exceptional member of a senior team that values collaboration, cooperation, inclusivity, and transparency.


The Associate Vice President for Enrollment Services (AVP) serves as the Chief Enrollment Officer for the University. The AVP is responsible for the development, implementation, maintenance, analysis and general supervision of all programs related to undergraduate and graduate recruitment and enrollment. The AVP will coordinate all areas of responsibility to achieve integration with all enrollment services in accordance with Northeastern’s mission, values and strategic goals. The AVP reports to the President. S/he leads the institution in planning, implementing and assessing an array of strategic and tactical planning to meet university enrollment. The AVP oversees the following enrollment units: undergraduate and graduate admissions recruitment and admissions processing, records, registration, veteran student services, financial aid, scholarships and student employment.

Principal duties and responsibilities for the Associate Vice President for Enrollment Services include:

• The AVP develops, implements and evaluates programs, policies and procedures in collaboration with academic and student divisions to enhance enrollment goals and support student success.

• As Northeastern’s senior enrollment officer, create a shared vision for establishing enrollment goals and retention strategies to support Northeastern’s main campus and satellite campuses, provide advice on enrollment issues and provides leadership and guidance to ensure compliance with state and federal mandates.

• Lead the enrollment management council and undergraduate retention intervention team.

• Use best practices to develop processes and procedures to meet enrollment goals and objectives.

• Develop, implement and evaluate enrollment strategies and tactics to meet enrollment goals.

• Lead the undergraduate and graduate recruitment, admissions, records, registration, financial aid and scholarship units.

• Sets performance expectations and customer service standards for each unit in Enrollment Services and monitors and evaluates offices against those standards.

• Manages the budget for the department of Enrollment Services and oversees the utilization of budget in the division.

• Lead in a team environment, build consensus and foster positive organization change.


Fully committed to the holistic success of students, the AVP for Enrollment Services will be a highly experienced, skilled, and student-centered leader with significant experience and expertise in current and emerging enrollment and higher education trends and best practices. The successful candidate will demonstrate deep preparation in and understanding of the challenges and opportunities of today's urban, metropolitan college environment and culture. The AVP for Enrollment Services will not only display exceptional administrative, managerial, and financial acumen within the context of a large, complex organization but will also reflect decisions and behaviors rooted in the advancement of access, equity, diversity, and inclusion. In addition, the ideal candidate will possess the following professional qualifications and personal characteristics:

• Student centeredness: Commitment to the student populations that NEIU serves as well as the willingness to always put students first; genuine interest in engaging with students and serving as an advocate for student interests.

• Support for retention and success: Understanding of student needs, interests, and challenges in order to support student persistence and retention goals; an asset-based approach to student retention and success.

• Budget and resource management: Effective financial and organizational management experience; evidence-based resource allocation experience and the ability to address fiscal constraints collaboratively and creatively.

• Ability to establish collaborative partnerships: Proven skill in fostering collaborative, consultative, and meaningful partnerships between enrollment services and university constituents, particularly academic affairs, as well as community constituents in the interest of advancing the student experience. Commitment to diversity and inclusion: Demonstrated commitment to addressing issues of social justice, equity, diversity, and inclusion within a diverse student population as well as with a range of professional staff, faculty, families, senior administrative colleagues, other university constituents, and external organizations.

• Knowledge of the government and higher education landscape: Ability to formulate and shape strategic focus, thinking, and planning within the broader context of the state and national higher education landscape; a strong understanding of governmental programs, agencies, and laws that specifically address university and student issues.

• Change management: Achievement in fostering change management, process improvement, and the development and implementation of data-informed, effective, and efficient policies and processes.

• Staff leadership and management: A clear commitment to the mentoring of a diverse and talented staff and investment in their ongoing professional development.

• Personal qualities: Imagination and creativity; willingness to be open, engaging, and transparent; highest ethical values and principles in personal and professional endeavors; highly refined active listening and effective communication skills; and capacity for effective conflict resolution and mediation.

• Education: An earned doctoral degree is highly desired.

MINIMUM QUALIFICATIONS: (education, years of experience, training, license, programs or certifications):

• Master’s degree is required. Doctorate is preferred.

• Demonstrated knowledge, skill and experience at the university level in enrollment management principles and practices

• Budget experience

• Experience in executive-level decision making.

• Broad knowledge of best practices in Enrollment Management and current issues and trends.

• Demonstrated experience in executive level organizational leadership; strategic planning; personnel management, verbal and written communication, problem solving and conflict resolution;

• Broad knowledge of diversity and multicultural issues.

• Demonstrated ability to positively influence student success through enrollment processes.

• Ability to promote and develop ways to effectively collaborate and comm

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