Student Support Desk Assistant

Student Support Desk Assistant

About Westfield State University:

In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.

Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.

Job Description:

Campus Title: Student Support Desk Assistant
Department: Academic Information Services
FLSA Status: Non-Exempt
Job Type: Part-Time Temporary Positions (10 to 12 hrs. per week)
Timeframe: Academic Year
Shift: Hours will vary according to Support Desk hours which are Mon-Thurs. 8am-8pm, Fri. 8am-4pm and Sunday 1pm-8pm we are closed on Saturday
Regular Days Off: TBD/Varies
Supervision Received: Reports to Support Desk Supervisor

Salary: Minimum Wage $12.50 Per Hour

General Statement of Duties:
Assist in managing technology-related support requests from students, faculty and staff of Westfield State University through the Technology Support Desk.
Duties and Responsibilities:
Duties include but not limited to:
  • Assists in managing technology-related support requests received either by phone, ticketing system, or walk-ins to the Technology Support Desk. Customer service skills are required.
  • Ability to work day, evening, and Sunday hours during Technology Support Desk operating hours.
  • Assist students, faculty and staff with password resets and basic technology issues.
  • Manage and create support desk tickets and assign to appropriate departments as needed.
  • Work with technology support desk supervisor on any tickets/request that require additional assistance.
  • Refer students, faculty, staff to other departments when needed.


Required Qualifications:
  • Basic computer skills
  • Customer service skills

Additional Information:

Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.

Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.

Application Instructions:

An on-line application is required. Interested candidates should electronically attach the following documents:
  • Resume
  • Cover Letter
  • Contact information for three references *

* Provide the contact information for reference providers in the reference section of the online application.

Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.

To apply, visit

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