Captioned Media Coordinator (4555U) Disabled Students' Program 12103

San Francisco
Oct 19, 2020
Institution Type
Four-Year Institution

Captioned Media Coordinator (4555U) Disabled Students' Program 12103 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: October 30, 2020

Departmental Overview

The Disabled Students' Program (DSP) is recognized for its commitment to ensuring that all students with disabilities have equal access to educational opportunities at UC Berkeley and helps students to achieve academic success through its programs. The Disabled Students' Program employs nearly 40 staff members and serves approximately 3,700 students. Currently, DSP serves approximately 8% of the UC Berkeley student population.

DSP is under the umbrella of the Equity and Inclusion division, as disability is a part of the diversity fabric. While the primary focus and mission of DSP is to serve documented disabled students, DSP staff also work closely with faculty, as well as administrators and staff to build a more accessible learning environment. The DSP staff outreach benefits not only DSP students, but also other students who could benefit, but may not have self-identified need for accommodations such as wounded warriors, who may not even be aware of their disability rights.

Learn more about us at :


  • Under the general supervision of the RealTime Captioning/Interpreting Supervisor, the Captioned Media Coordinator is responsible for the day-today tasks of creating captioned and/or descriptive videos.
  • Assists in acquiring each semester's prep material, which includes researching video files, inputting video information into the database, and uploading video material to third party vendors.
  • Responsible for communicating and uploading videos to third-party captioning vendors websites.
  • Monitors the return of transcripts and captioned files. Uploads files to database or central repository.
  • Assists the RealTime Captioning/Interpreting Supervisor in creating captioned media budget projections and monitoring vendor invoices and spreadsheets.
  • Assists with facilitating and monitoring course sites for new materials that require captioning.
  • Downloads any uncaptioned audio/video material for captioning/transcription.
  • Responsible for creating and updating captioned media and descriptive video processes and workflows. Assists the department and campus as the subject matter expert in captioned media when requested.
  • Interacts with students, faculty, and staff to clarify requests and provide detailed updated information on the delivery of captioned and descriptive video materials.
  • Responsible for hiring student assistants to help with day to day caption media tasks. Assists the
  • Supervisor of Realtime Captioning/interpreting in monitoring the work performed by student assistants.

Video and Web-Based Captioning
  • Responsible for the transcription of audio files.
  • Extract MP4 files from DVD, or web-based media.
  • Imports MP4 file for transcription into a third-party captioning system.
  • Responsible for the quality control and assurance of transcripts from audio files. Performs light remediation of transcripts when necessary.
  • Uses specialized audio transcription software toapply descriptive and/or captioned media program standards (DCMP) to video files.
  • Incorporates sound effects, music, speaker identification, special presentation of auditory information, and numbers within the transcript.
  • Reviews, proofreads, and edits transcripts to ensure accuracy and effectiveness consistent with applicant DCMP standards.
  • Uploads and synchronizes MP3 and/or MP4 files and .txt format files using specialized software (i.e., YouTube, MacCaption, VLC Media Player, ExpressScribe, and QuickTime Player).
  • Sends completed video file link to instructor of record or designated campus proxy.
  • Performs a variety of computer-supported functions, including but not limited to creating transcripts of videos and downloading videos.

Database management and record keeping
  • Responsible for updating and maintaining audio/video files in the captioned media library while ensuring that accurate naming conventions and protocols are followed. Purges unnecessary files as directed or needed.
  • Creates and maintains detailed case notes regarding DSP student communication, and follow-up action(s), updates applicable recordkeeping systems as necessary and escalates any problems to management.
  • Maintains inventory/access control over captioned media computers, laptops, software, and hardware peripherals.

  • Provides administrative and technical support to the RealTime Captioning/Interpreting Supervisor.
  • Compiles detailed data and assists in the completion of reports. Keeps abreast of all new changes and developments in the field of higher education as applicable to functions assigned with an emphasis on captioned media/descriptive video accommodations.
  • Applies professional knowledge to a narrow range of student disability issues, such as access, universal course design, captioning, captioned media, and descriptive videos.
  • Receives guidance from disability service supervisors and management team on more complex issues.
  • Performs other duties as assigned.

Required Qualifications
  • Knowledge of the legal framework involving accommodations for disabilities through state and federal laws and regulations in relation to the narrow focus of specialization.
  • Excellent communication skills and ability to interact in a positive manner with the campus community, including staff, students, academic personnel, management, and the general public in a multicultural, fast-paced, student-focused environment.
  • Excellent attention to detail, high level of accuracy, organizational, and analytical skills.
  • Must possess knowledge of FERPA and the ability to keep sensitive information confidential and exercise political acumen at all times.
  • Demonstrated ability to analyze problems, determine and locate sources for obtaining information, offer recommendations, and follow through to final solutions.
  • Proven ability to prioritize work and meet conflicting deadlines; ability to manage multiple tasks simultaneously and produce timely and accurate results.
  • Must be able to work independently with only general guidance from a supervisor.
  • Advanced computer knowledge, proficiency, and skills. Must function effectively in both a Mac and PC environment and have the ability to use multi-user database management programs and other campus database systems.
  • Must be skilled in software for database management, spreadsheets, word processing, and calendar control.

  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications
  • Past/prior experience working with staff from varying backgrounds, assigning tasks, coordinating multiple work projects, and monitoring quality of work.
  • Experience working in a university setting.
  • Experience providing captioning or captioned media services.
  • Experience working with YouTube, MacCaption, VLC Media Player, ExpressScribe, and QuickTime Player.
  • Experience editing transcripts.
  • Experience working with people with disabilities in an educational setting.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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