Clemson University



Job ID:105272

Location:Administrative Services Bldg

Full/Part Time:Full-Time

Regular/Temporary:Regular

JOB SUMMARY:

Provides case management services by providing support, education, and guidance during various stages of the employee life cycle. Facilitates the administrative transactions, operations and communications to ensure each case progresses to an optimal solution for both the university and the employee. Assists Benefits and Well-being Leads in enhancing and communicating benefit programs. Performs other duties as assigned.

JOB DUTIES:

40% - Essential - Case Manager: Provides case management services to employees by asking qualifying questions to determine complexities and needs to resolve issues and maximize outcomes in a positive customer service manner. Evaluates and recommends optimal benefit programs and paths that will benefit the employee's situation. Monitors employee cases by verifying enrollments, observing and evaluating participation, advocating for needed services, obtaining additional resources, and providing personal support within the defined regulations. Partners with employees to proactively identify and remove obstacles to obtain the best possible outcome. Reports the status of cases as required.

15% - Essential - Knowledge and Communications: Maintains a comprehensive knowledge of all university benefits and well-being programs and understands how employees can benefit from each program. Communicates the value of each program and provides guidance on the most efficient method in utilizing each program. Works to improve the team's overall knowledge by providing and participating in team training, study groups, and mock scenarios.

15% - Essential - Administrative: Maintains employee records and files by logging case notes, events and progress. Reviews and manages employee transactions within unit systems. Verifies employee documents for accuracy and legitimacy. Partners with the Payroll department and the Benefits Administrator to ensure transactions and deductions are accurate and in compliance.

15% - Essential - Operations: Partners with leadership and other team members to ensure case management processes and communications are lean and in compliance. Reports and proposes possible solutions to gaps in processes. Assists team members when needed to ensure case management processes are applied consistently.

15% - Essential - Furthering the Unit: Collaborates with leadership and others to assist with proposing new programs or the modification of existing. Provides regular feedback regarding employee perceptions on programs. Assists with creating university-wide and targeted marketing efforts and publications. Assists with facilitating educational opportunities including in-person training, webinars, fairs, and other events.

MINIMUM REQUIREMENTS:

A bachelor's degree and professional experience in insurance or retirement programs.

RESPONSIBILITIES:

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
Acts as Lead - Acts as a Lead by guiding the work of others who perform essentially the same work.
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5; Band: 05 ($ 43,000.00 - $ 48,000.00)

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

October 4, 2020

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.

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