ITS Helpdesk Support - Extra Help

Job description

Position Details

Position TypeCivil Service -Extra HelpClassification TitleITS Helpdesk Support - Extra HelpPosition's Functional TitleITS Helpdesk Support - Extra HelpPosition Start DatePosition End Date (if temporary)Position Summary

The primary focus of the Support Service Assistant is to help with the Information Technology Services (ITS) department’s Covid requirements. Duties will include the cleaning of technology, basic Service Desk duties and tasks. Provide ITS management with updates and reports via various technologies.

Essential Responsibilities
60% Cleaning technology in classrooms and labs to comply with Covid requirements.
30% Assisting the Service Desk team with day to day duties and tasks.
10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Other Responsibilities
• Demonstrates knowledge and good judgment
• Completes miscellaneous clerical functions, research, reports, and memos as requested
• Assists with questions and problems courteously and promptly Competencies
• Reporting functions are completed accurately and timely
• Maintain effective working relations with Company personnel.
• Ensure GSU’s professional reputation is maintained

Minimum Qualifications

Minimum qualifications are a High School Diploma, a basic understanding of computers and the ability to follow directions.

Preferred QualificationsPosting Date10/16/2020Closing DateOpen Until FilledYesPosting NumberCS0473PType of SearchExternalQuicklink for Posting IDDepartmentSpecial Instructions to Applicants

This is a temporary assignment which will end when funding or hours is exhausted. Employees in this position performs a variety of duties as assigned by their supervisor and outlined above. Pay rate is $15 per hour

Supplemental Questions

Required fields are indicated with an asterisk (*).

    Required DocumentsRequired Documents
    1. Resume
    2. Cover Letter
    3. List of References
    Optional Documents
    1. Letter of Recommendation
    2. Certification/Professional License
    3. Transcripts
    4. Other
    5. Other2
    6. Other3
    7. Other4
    8. Other5




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    Job No:
    Posted: 10/17/2020
    Application Due: 10/21/2020
    Work Type: