Campus Support Technician II

Posting Details

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Job TitleCampus Support Technician IIPosting NumberF003758Position StatusFull TimeAssignment Length This field only applies to FacultyGrant FundedNoCategoryComputer ServicesClass Code44Pay Rate$18.75LocationNorthwestDepartmentDT Technical User ServicesJob Summary

Responds to staff requests for technology equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Produces instructional and promotional videos at the campus level using digital media. Functions as a liaison to faculty, staff and students with technology needs. Troubleshoots and repairs technology equipment. Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Essential Duties and Responsibilities

•Completes scheduled technology setups/Ensures equipment is in good operating condition
•Ensures correct software, firmware, and updates are done to the integrated systems
•Experience in installing audio‐visual‐control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
•Provides system testing and troubleshooting expertise on high‐end A/V integrated control systems (i.e. Extron/Crestron)
•Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
•Responds to faculty/administrative requests for technology support. Provide AV orientation to faculty/clients using the technology so they can utilize it effectively
•Assists with maintaining inventory of all campus technology equipment
•Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre‐production, production, and post‐production stages of the video process (i.e. familiar with Adobe CS6/Premier…etc.)
•Assists with the installation and preparation of technology for events
•Assists with equipment troubleshooting, maintenance, and research
•Responsible for maintaining the schedule of campus events related to technology
•Assists the district Video Support team and the Video Conferencing team as needed
•Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
•Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises
•Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
•Enters commands and observes system functions to verify correct system operation
•Instructs user in use of equipment, software, and manuals
•Answers client’s inquiries in person and via telephone concerning systems operation.
•Diagnoses system hardware, software, and operator problems
•Assists with scheduling requests for equipment and software for classrooms
•Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
•Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
•Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
•Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

•Associate’s degree or 60 college hours from a regionally accredited college or university
•Two (2) years of experience technical user support or media support
•Experience using and supporting microcomputers
•Familiar with Crestron and Extron equipment

Desired Education, Experience, Certifications, Licensures

•Bachelor’s degree from a regionally accredited college or university

Knowledge, Skills and Ability

•Knowledge of advanced computer graphics
•Experience with computerized systems
•Basic knowledge of computer networking
•Excellent problem solving abilities
•Proficiency with word processing, spreadsheet and presentation software
•Strong organizational skills
•Excellent oral and written communication skills
•Excellent customer service and interpersonal skills
•Must be proactive, self‐directing and goal oriented

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions SummaryPosted10/16/2020ContactCarolyn Thompson*817 515-7716Applicant DocumentsRequired Documents
  1. Resume / Curriculum Vitae
  2. Unofficial Transcripts
Optional Documents
  1. Cover Letter
  2. Certification / License
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the highest level of education you have completed.
    • High School Diploma / GED
    • 60 or more College Credit Hours
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate Degree
    • None of the above
  2. * Please list any certification or licensure you have that is directly related to this position.

    (Open Ended Question)

  3. * How many years of experience do you have in technical user support or media support?
    • Less than 1 year experience
    • 1 year of experience
    • 2 years of experience
    • 3 years of experience
    • 4 years of experience
    • 5 or more years of experience
  4. * How many years of experience do you have using and supporting microcomputers?
    • None
    • Less than 1 year of experience
    • 1 year of experience
    • 2 years of experience
    • 3 years of experience
    • 4 years of experience
    • 5 or more years of experience
  5. * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
    • Advanced
    • Intermediate
    • Beginner
    • None
  6. * How would you rate your experience with web-based software?
    • Advanced
    • Intermediate
    • Beginner
    • None
  7. * Describe your experience as it relates to this position.

    (Open Ended Question)

  8. * Describe your experience working with Crestron and Extron equipment.

    (Open Ended Question)

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