Software Support Specialist
The Software Support Specialist, reporting to the Director/Project Manager, is responsible for supporting all software applications under the Office of the Vice President for Research (OVPR).
The position requires the candidate to provide support for software development, implementations, integrations, data analysis, testing, training and documentation. Additional responsibilities will include quality assurance, providing monthly reports based on the data collected, and training faculty and staff in all aspects of the application modules as needed. Essential functions: verify processes, execute testing for new functionality, and detect defect fixes; answer queries, analyze and route issues into the proper ticketing systems and update and close tickets in a timely manner; devise or modify procedures to solve problems related to supported applications; participate in the change request management process to field, document, and communicate responses; conduct application testing for process validations and software upgrades by creating use case test documents and testing scripts; create and maintain functional and operational documentation as necessary; create and update customer documentation and train users as needed; produce monthly and on demand reports catering to the OVPR office and the TU community; follow up with customers, provide feedback and see problems through to resolution; provide expertise and technical knowledge about supported applications; other duties as assigned.
Required Education and Experience:
Bachelor’s degree in Information Technology with at least three years of direct experience. A combination of education and relevant experience may also be considered.
Required Skills and Abilities:
*Strong understanding of data design, architecture, relational databases, and data modeling.
*MS Office Access and Excel with previous experience supporting these applications
Use case testing.
*Experience with Jquery, HTML, or commensurate experience. CSS is a plus.
*Familiarity with Oracle SQL and PL/SQL
*Strong communication, customer service and organizational skills with both technical and non-technical clients.
*Strong problem resolution and decision making skills.
*Advanced troubleshooting and multi-tasking skills.
*Ability to quickly learn and adapt to new technologies, environment and challenges presented.
*Strong time management skills, attention to detail and outstanding follow-up skills.
*The ability to work well under pressure with tight deadlines.
*Must have the ability to research and take on projects as assigned.
Experience with research administration systems.
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.
Primary Location: Pennsylvania-Philadelphia-Main Campus
Shift: Day Job
Employee Status: Regular