DescriptionThe Clerk IV: Floater will assist patients, students, faculty and staff and will maintain an efficient smooth running operation for various departments within the Kornberg School of Dentistry. The Clerk IV: Floater will be assigned daily to work in any department that needs additional coverage for the day. Primary responsibilities will include greeting and screening visitors, students and employees entering the Kornberg School of Dentistry including completing temperature checks and visitor screening questions; answering telephones, screening calls, and taking and relaying messages; using the computerized Clinical Management System (Axium) to assist with scheduling appointments for patients; assisting patients with transportation arrangements as needed; and assisting with creating and maintaining patient charts. In addition, the Clerk IV: Floater will also be participating in collection and/or distribution of information related to quality of service; printing schedules and completing appointment confirmation calls; preparing follow-up letters using patient scheduling system for no-show patients, and preparing letters for mailing; assisting in the records room pulling, filing, and recording patient charts; and providing assistance with special assignments, project and events as requested. Performs other duties as assigned.
At least one year of related experience within a dental, medical, or higher education environment. An equivalent combination of education and experience may be considered.
Preferred Bilingual Spanish/English.
Must be able to work with a diverse population of students, faculty, staff, and patients and their families. Must have good written and verbal communication skills. Excellent organization and interpersonal skills Excellent customer services skills with the demonstrated ability to calmly handle various patient complaints, problems, and questions Ability to multitask, prioritize work, and make independent decisions for non-complex issues.
This position requires Child Abuse Certifications prior to the commencement of service.
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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Primary Location: Pennsylvania-Philadelphia-Health Sciences Campus (HSC)-Kornberg School Of Dentistry
Shift: Day Job
Employee Status: Regular