Communications Operator IV Temp - Temp

Job description

Communications Operator IV Temp - Temp

Date Posted: 10/15/2020
Req ID:1508
Faculty/Division: Facilities & Services
Department: Admin&Gen Serv Camp Pol-07
Campus: St. George (Downtown Toronto)


The University of Toronto Campus Community Police Services is searching for experienced part-time/temporary Communications Operators. This position will be attractive to individuals who have previous experience as a police, ambulance or fire dispatcher and are interested in filling vacancies of a part-time/temporary nature resulting from the absence of regular employees due to illness or leave of absence and/or resulting from temporary operational requirements.

What it means to be a Member of the University of Toronto Campus Police:

The University of Toronto Campus Community Police Services is a special constable service operating under agreement with Toronto Police Services and Peel Regional Police Services. We are committed to delivering policing and security services that are sensitive to the needs of our community, through collaborative partnerships and teamwork. We are seeking talented individuals who can meet the challenges of community-based policing in Canada’s most diverse university environment and who represent its population.

Working under the direction of a Staff Sergeant the successful candidates will conduct the following duties:

  • Maintain communication links with police, emergency and security personnel by providing initial response/direction to University emergency calls, including fire, medical, building maintenance, or public safety and contacting service providers as required;
  • Answer telephone enquiries and initiate the appropriate follow-up action (e.g. requests for officer assistance, building maintenance problems, community complaints);
  • Redirect calls to the appropriate departments or service as required;
  • Prioritize incoming information received via telephone, intrusion and fire alarm systems and visitors requesting police assistance;
  • Greet visitors to the St. George Campus Police station and redirect them as required;
  • Monitor and operate a wide variety of technical security equipment (e.g. radio dispatch system, surveillance equipment, electronic fire-intrusion alarm systems, CCTV, computers and access control systems); and
  • Maintain and update the Campus Police incident reporting and database system.


Minimum Education: You are a high school graduate who preferably has some postsecondary education.

Minimum Experience: Minimum 2-3 years of related work experience as a dispatcher or communications specialist within an emergency response, security or building management environment (some exposure to police/security environment is highly desirable). You will also be proficient in standard office computer applications (word processing, spreadsheets, databases and e-mail) with the ability to enter data accurately and understand complex systems; have an eye for accuracy and details; excellent communication skills, including the ability to extract pertinent information over the telephone quickly and accurately, particularly with regards to emergency situations; the ability to quickly prioritize incoming information and requests, exercise tact, diplomacy and discretion and maintain strict confidentiality.

Clearances: Access to information in restricted databases requires that the applicant have no criminal convictions without a pardon and must be able to pass an enhanced background clearance. Please note: this clearance is a condition of employment and must be maintained.

Testing: Must be able to pass the interview process, and written and psychological testing.


Union: This position is part of the Ontario Public Service Employees Union, Local 519

Hours of Work: Part-time/temporary, 8, 10 and 12-hour shifts in a 24/7 operation, 365 days/year.

Closing Date: 10/23/2020,11:59PM EDT
Employee Group: Hourly
Appointment Type: Budget - Term
Schedule: Part-Time
Pay Scale Group & Hiring Zone:
Job Category: Campus Police

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Communications, Medical, Temporary, Database, Marketing, Healthcare, Contract, Part Time, Technology




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/17/2020
Application Due: 10/29/2020
Work Type: