Student Financial Aid Officer
Job Title: Student Financial Aid Officer
Location: Tallahassee, FL
Full/Part Time: Full-Time
Job ID: 48013
Department The Office of Financial AidEqual Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdfResponsibilities Responsible for the daily operations of processing student financial aid for FSU students enrolled as transient students at other institutions. Reviews and reconciles error reports in support of verification. Evaluates completeness of financial aid appeals. Processes financial aid of FSU students enrolled in transient (visiting) status at other institutions. Initiates enrollment and cost of attendance transmissions via FASTER. Records and updates ‘remote hours’ as enrollment in the student information system. Verifies enrollment requirements are met based on host institution data and FSU advisor approval tracked via FLVC; once approved, refers to the specialist for package updates and payment initiation. Notifies students if enrollment requirements are not met due to advisor approval and counsels on next steps. Acts as a primary contact for phone and email inquiries from transients regarding the status of their awards.
Reviews and researches errors output from systematic verification processes, including user edits and conflicting information. Uses established protocol to determine appropriate resolution. Makes edits to the relevant financial aid data. Certain circumstances may require contacting student to advise of more complicated situations requiring additional information or documentation; records interactions in the student information system. Conducts initial review of appeals, which includes counseling applicants of the additional information and/or documents required based on individual circumstances and basis of appeal. When appeal files are complete, uses established criteria to determine whether the appeal should be considered by an individual or committee. Codes and routes appropriately.
Closes incomplete appeals if there is no activity or is incomplete after the established period. Acts as a primary contact for phone and email inquiries from students regarding the status of incomplete appeal files. Supports receptionist during high volume times for submission of documentation in support of appeals and/or verification. Updates appeal workflow on the spot. In the case of both appeal and verification documents, reviews entire student record to advise whether any documentation is still required. Notes interaction in the student record.
Assists other sections during peak times in support of the goals of the Office of Financial Aid.Qualifications A Bachelor's degree and one year of experience, or a combination of post high school education and experience equal to five years. Experience should be relevant and related to the responsibilities of the job.
The ability to prioritize and organize multiple work assignments simultaneously.
Experience counseling and/or providing expertise and advice is required.
Experience using Microsoft Word, Excel, and Outlook or comparable software.
Candidates must attach a resume to be considered for the position.Preferred A Bachelor's degree in an appropriate area of specialization and one year of experience related to the responsibilities of the job are preferred. We seek energetic candidates who are detail-oriented, and who work well independently as well as in a team. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able to establish and maintain effective working relationships and should possess a strong sense of initiative while managing multiple responsibilities concurrently. Candidates should be able to communicate effectively both verbally and in writing.Anticipated Salary Range Mid to High 20sPay Plan This is an USPS (University Support Personnel System) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Veterans' Preference Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.
IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.