Job Title: CARE MANAGER #00059973
Location: Rolla
Full/Part Time: Full-Time
Job ID: 34694
Hiring Department Student Affairs (Care Management Services)

Application Deadline

Open until filled

Full Time/Part Time

Part-time, Non-benefit eligible – work hours are primarily during the academic year (approximately 32 hours per week)

Must be available for some nights and weekends.

Salary

Minimum of $15.00/hour

Salary commensurate with education and experience.

Job Description

Care Management Services provides a multidimensional, action-oriented and solution-focused approach to meeting student needs to enhance the student experience, persistence to graduation and success. This includes assisting students in navigating the college experience and addressing barriers relative to academic progress and personal success.

Through proactive education, connection to resources, direct support and appropriate follow-up, Care Management helps students address challenges, meet unmet needs and empowers them to overcome barriers to their success. Care Management supports the well-being of the individualized student while balancing the health, safety and welfare needs of the campus community.

The Care Manager serves as a key member of the UCARE Team (University Committee for Assistance, Response and Evaluation) and assists in the assessment, intervention, documentation and follow-up regarding students of concern.

JOB DUTIES

Respond to inquiries and referrals of students of concern; document information and actions.Promote student success through intervention, support and prevention to address routine and at times, more complex issues and crises.Assist students in establishing goals, overcoming obstacles, developing skills, expanding support and finding tools and resources to support academic and professional goal achievement. Connect students with resources, on and off campus, to address personal, academic and well-being needs.Assist in coordinating well-being checks and provide post-hospitalization or re-entry assistance.Assist with predictive-analytics by cultivating a sense of belonging, support and encouragement to promote student retention and success.Educate students on how to navigate complex systems and on relevant policies and procedures.Provide preventative and supportive programming for high-risk student populations.Develop and maintain a comprehensive network of community providers and resources.Establish and maintain working relationships with internal and external stakeholders.Act as a resource and liaison to members of the University community on matters pertaining to student well-being and students of concern.Develop and implement outreach and education strategies for faculty and staff to identify and respond to students experiencing distress or barriers.Monitor student progress from initial contact through resolution by providing consistent follow up to students and referring parties; monitor compliance with student success plans.Assist with crisis management and critical incident support.Serve as a member of UCARE (University Committee for Assistance, Response and Evaluation).Maintain student records and uphold privacy using discretion with sensitive information.Gather data, compile information, document, and manage caseload in an electronic database and assist in preparing reports.Keep abreast of federal and state policy changes that impact scope or practice.Participate in research, campus committees, programs and projects as assigned.Provide after-hour and weekend response on a limited basis.

Minimum Qualifications

Bachelor's degree in related/relevant area or an equivalent combination of education and experience, and at least two years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Master’s degree in social work, counseling, psychology, higher education or related field. One-year minimum experience in care or case management or coordination of care services.Experience in higher education setting.Awareness of issues affecting high-risk populations within higher education.

Comments

The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim’s educational experience or the overall campus environment.

Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.

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