Associate Director, Scholarships
UC San Diego
Associate Director, Scholarships
Salary Range: $85,000 - $92,000/year
Enrollment Management (EM) is a multi-unit department currently within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, Parent & Family Programs, and the Business Office. EM’s core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.
The Financial Aid and Scholarships (FAS) Office works collaboratively with the Office of Admissions from recruitment through enrollment. The office works to ensure all admitted and continuing students have adequate financial resources available to attend UC San Diego. The FAS Office administers over $500 million in support to undergraduate students and $15 million to graduate/professional level students (excluding Health Sciences). About 60% of undergraduates receive some form of support, with this number growing each year. The staff provides outreach services, counseling, eligibility and verification determination, budgeting, awarding, reconciliation of payments, and federal, state, and university reporting.
Reporting to the Director of Financial Aid and Scholarships, the Associate Director of Scholarships is a departmental leader responsible for the management, oversight, and compliance of the scholarship administration for the University. In this role, the incumbent recommends and oversees implementation of changes to polices and procedures ensuring the accurate, efficient, and timely delivery of scholarships in support of broadly defined departmental objectives.
The Associate Director of Scholarships oversees a team of four including a Scholarship Coordinator, Scholarship Counselor, Scholarships & Special Programs Coordinator, and Administrative Analyst. This person regularly applies advanced, specialized expertise, and has programmatic responsibility for a financial aid program, and / or regularly resolves individual, complex financial aid situations.
The Associate Director of Scholarships is one of three Associate Directors who acts for Director during periods of their absence. This person is responsible for policy and procedure development in conjunction with program regulations. Their primary areas of oversight include scholarship programs, NCAA athletic awarding, direct and private loans, student cost of attendance, assessment, financial literacy, and development of packaging models.
Available to work evenings/weekends during peak periods; some domestic travel may be expected.
• Please submit a cover letter for a complete application.
• Bachelor’s degree and at least 7 years of experience in related field.
• Advanced knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs. In-depth knowledge of the financial aid, scholarships, and athletic service partners with a thorough understanding of the processing relationships and the technology of different mechanisms between entities (Federal Government, State Government, IRS, central processing agencies, lenders, guarantors, scholarship agencies, NCAA, etc) to facilitate eligibility confirmation and problem resolution.
• Working knowledge of packaging policies and practices.
• Advanced knowledge of University policies, processes, and procedures. Thorough knowledge and understanding of the mission of the University and Academic Affairs and the integral role of financial aid, scholarships, and athletic awards in student recruitment and retention.
• Advanced knowledge of advising and counseling techniques.
• Supervisory Skills: Demonstrated experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards, observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or otherwise help to resolve conflicts and to provide effective leadership/coaching/mentoring. Demonstrated experience and skill to assess staff capabilities and workloads and redistribute when necessary. Demonstrated experience and skill to teach/train staff in all aspects of job duties/responsibilities.
• Ability to interpret complex policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering of federal Title IV, state and university financial aid programs with an emphasis on scholarships and athletic aid to ensure compliance. Ability to research, interpret, and apply complex rules and laws. Write and present concise findings with recommended course of action.
• Ability to calculate and reconcile financial aid with attention to detail and accuracy. Understand financial aid, scholarship, and athletic aid eligibility requirements pertaining to academic progress, citizenship eligibility, default and overpayment of federal aid, etc.
• Ability to develop scholarship proposals and strategies to support the University's enrollment management goals. Collaborate and effectively communicate with UC San Diego Development, foundations, and donors.
• Organizational skills and ability to prioritize work and meet deadlines.
• Project management skills. Advanced written and verbal communication skills. Active listening, persuasion, and negotiation skills. Possesses advanced customer service orientation skills. Ability to communicate effectively and in a sensitive and confidential manner with campus colleagues to ensure student success and to respond to students who are in financial crisis.
• Advanced ability to assess processes and implement improvements. Excellent interpersonal skills. Strong social perceptiveness abilities. Ability to work with community members and to provide outreach presentation as part of recruitment and enrollment management.
• Advanced proficiency with standard office software as well as internet and email applications. Thorough knowledge of common University specific computer application programs.
• Experience using complex databases; ability to define specifications for database programming. Proficiency manipulating and analyzing large volumes of data. Advanced knowledge of common University-specific computer application programs. Strong technology skills with financial aid, scholarships, and athletic management software systems. Knowledge and understanding of databases and external aid systems (ProSAM, Academic Works, NCAA Compliance Assistant (CAi), COD, NSLDS, CPS, Web Grants, ELM) and experience with document management and imaging systems.
• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
• Demonstrated experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards, observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or otherwise help to resolve conflicts and to provide effective leadership/coaching/mentoring.
• Skill in providing imaginative and creative solutions and in being a resourceful problem-solver, including skill in complex analytical and evaluative work in a financial aid office setting
• Job offer is contingent upon a satisfactory clearance based on background check results.
• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html