Access Services Specialist

Job description

Posting Details

Open DateClose DateClassification TitleAccess Services SpecialistDivisionLibrary & Information Technology ServicesDepartmentCollections ManagementFLSA StatusNon-Exempt HourlyCareer/Pay BandNE 6Work ScheduleFull YearIf Other, specify monthsFull Time vs Part TimeFull TimeAppointmentRegularIf Term, specify number of yearsPrimary Function

Provide information and assistance to students, faculty, staff, University visitors, and community members through the main service desk in the Library.

Typical Duties & Responsibilities
  • Serve as initial contact at the circulation service desk. Answer and screen phone calls from the main library phone contact. Interact with patrons and identify needs. Answer questions and/or refer patrons to appropriate staff for resolution.
  • Provide students, faculty, staff, University visitors, and community members with detailed information regarding service, policies, and procedures. Address all patron concerns or complaints quickly and in a courteous manner.
  • Check materials in and out (including stack materials, reserves, inter-library loan materials, and items on hold), collect and record fees and fines, keep detailed statistics on queries, add new patron records to the Sierra software database, and register visitors and community members for computer access.
  • Take care of library collections through several daily activities including sorting, shelving, shelf-reading, inventory, general book care and handling, missing book searches process, and identification of damaged materials. Train work-study students in these tasks and supervise their work.
  • Process Reserve requests – locate materials, create course records, create bibliographic records and items for personal copies, withdraw items from reserve, and communicate with faculty about reserve use.
  • Work on other projects within Collections Management such as re-class of materials, withdrawal of materials, gift collection processing, etc.
  • Serve as technical support for public computers. Troubleshoot problems and refer to the Help Desk.
  • Provide basic library instruction to and assist patrons with locating materials.
  • Train, schedule, supervise and evaluate work study students in all areas of responsibility including front desk service, stack maintenance, and technical support. Work with other Access Services staff to develop a comprehensive training program for work-study students.
  • In inclement weather or other emergencies, inform patrons of appropriate procedures and give assistance to patrons following these procedures.
  • Interface on a regular basis with other departments within the Library and Information Technology Services division, especially Resources Management Services and Technology Access Services.
  • Serve on library staff committees as assigned.
  • Oversee library operations at night and on the weekends, especially from 5:00 pm until 1:00 am and on Saturday/Sunday. Maintain security of the building at closing and ensure that entrances and exits are properly secured.
Judgment RequiredJudgment and discretion as to the use of established policies are required to perform the essential duties of this position.Budgetary ResponsibilityNoneMachines & Equipment Used

Computers, mobile devices, printers, copiers, scanners, microform reader/printers and instructional technology equipment.


4-year college degree


1 year general office and supervisory experience, library experience preferred.

Job Related Skills

Strong interpersonal, oral and written communication, and teaching skills. Strong computer and technology skills.

Licenses/CertificationStudent Contact

Frequent; supervising of work-study students and assisting library patrons.


Frequent; providing assistance in the library.


Frequent; providing assistance in the library, contact with vendors, other libraries and publishers.

Supervision ReceivedThis position receives general supervision. Broad instructions are provided and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished products are reviewed by supervisor after completion.Positions Directly Supervised

work study students

Positions Indirectly SupervisedConfidential Information

Circulation activity records for library patrons.

Working Environment

Normal library environment; commonly work a varied schedule of days and hours that will include morning, afternoons, evenings and weekends and changes with interim and summer schedules.

Physical RequirementsAny additional requirements specific to this position

Must be able to wear an approved mask for prolonged periods while performing job duties and responsibilities

University Information

The University of the South comprises a well-regarded College of Liberal Arts and Sciences and a distinguished School of Theology. It is an institution of the Episcopal Church that welcomes individuals of all backgrounds. The University is located on a striking, 13,000-acre campus on Tennessee’s Cumberland Plateau.

EEO Statement

The University of the South is an equal opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.

Employment PrescreeningEligibility for employment is contingent upon successful prescreeningNon-Discrimination Statement

The University of the South stands firmly for the principle that its
employees, students, and participants of university-sponsored programs and
activities have a right to be free from discrimination based on race,
color, sex, religion, national origin, age, disability, sexual
orientation, gender identity, veteran status, pregnancy and childbirth, and
genetic information. As required by Title VI of the Civil Rights Act of
1964, Section 504 of the Rehabilitation Act of 1973, the Americans with
Disabilities Act of 1990 and the ADA Amendments Act of 2008, Title VII of
the Civil Rights Act of 1964 and Title IX of the Education Amendments of
1972, the University does not discriminate on the basis of sex or other
protected categories in the educational programs or activities which it
operates. This requirement of non-discrimination extends to admission to
and employment in those programs or activities. The University is committed
to sustaining a community in which the dignity of every individual is
respected. Key to this value are efforts to nurture an environment of
civility and mutual respect and to foster a culture of reporting concerns
so that the University can respond promptly and equitably whenever an
incident occurs. All employees, students, and participants of
university-sponsored programs and activities have the right to be free from
harassment and retaliation.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    Documents Needed to ApplyRequired Documents
      Optional Documents
      1. Resume
      2. Cover Letter




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      Job No:
      Posted: 10/16/2020
      Application Due: 1/14/2021
      Work Type: