Information Desk Assistant (Bilingual Required)

Job description

Information Desk Assistant (Bilingual Required)
Full-time Support Staff
Aurora Downtown Campus

The Information Desk Assistantis a full-time bilingual English/Spanish support staff position that reports tothe Campus Services Manager. Theposition works primarily out of the Aurora Downtown and/or Aurora Fox ValleyCampuses, but also provides assistance at the Sugar Grove and Plano Campusesfrom time-to-time. This position has theprimary responsibility of learning, maintaining, and updating information aboutthe college in order to offer assistance to internal and external customers. This position offers front line services for information,directions and check in and the getting started process for student services.

Welcome people as they enter the campus. This also includes serving as a Wellness Ambassador and asking students if they have completed their health screening self-assessments.

Answer the College Information Center queue calls and College Information Center online Chat.

Provide accurate information and direction to others who are not familiar with the college and unsure of which department or person they are seeking.

Serve as a resource person, providing prompt, friendly service, as well as information and guidance to staff and students regarding policies, procedures, events and services available.

Serve as a liaison to other areas of the college to ensure proper referrals and recommendations. Sometimes this includes work with the bookstore (orders, rental returns), Student Life, and academic departments.

Sort and distribute the mail for the campus on a daily basis.

Provide intake services/getting started started assistance for student services.

Call prospective students (Inquiry to Needs to Register) from the CRM Software (enrollment calls).

Order and maintain supplies for the campus, which includes faculty workrooms.
Assist with documenting departmental scheduling changes and updating other types of departmental documentation.

Demonstrate excellent human relations, technical and trouble shooting skills.

Perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent required; additional clerical skills training preferred.

Bilingual English/Spanish required.

One year of related office experience and excellent customer service skills required.

Demonstrate excellent organizational, technical and trouble shooting skills.

Excellent phone and computer skills required.

Ability to work with multiple tasks and priority levels concurrently.

Excellent human relations skills and a proven ability to function effectively with a wide variety of people in a dynamic environment.

Ability to work evenings and occasionally weekends (for example during extended hours just before a semester start).

Please attach the following documents when applying:

  1. Cover Letter-Yes
  2. Resume-Yes
  3. References-Yes
  4. Transcripts-No

Position Details
Grant Funded: No
Compensation Range: 16.20 - 16.20
Compensation Type: Hourly
Work Schedule: 5 days/wk., typically 3-4 day shifts 7:30 am-4:00 pm; 1-2 evening shifts/week 10:30 am-7:00 pm
Work Hours: 40 Hours/Week
Testing: Yes
Targeted Hire Date: 10/19/2020

Must be flexible with day and evening shifts and could be called to rotate to different campuses.Work Schedule: 5 days/wk., typically 3-4 day shifts 7:30 am-4:00 pm; 1-2 evening shifts/week 10:30 am-7:00 pmNote: This position requires on campus presence.

EqualOpportunity Employer: minority/female/disability/veteran




Diversity Profile: University



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Job No:
Posted: 10/16/2020
Application Due: 12/9/2020
Work Type: Full Time