Dir of Parnt & Fam Programs (INTERNAL CANDIDATES ONLY)

Job description

Posting Details

LogoPosting NumberSTA00629PO20Classification TitleStudent Services Manager IInternal TitleDir of Parnt & Fam Programs (INTERNAL CANDIDATES ONLY)CampusColumbiaWork CountyRichlandCollege/DivisionDivision of Student Affairs and Academic SupportDepartmentSAAS Student LifeBand 6Advertised Minimum Salary $44,935Advertised Salary Range$44,935Location of VacancyPart/Full TimeFull TimeHours per Week37.5Work Schedule

Standard working schedule: 8:30am – 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff PositionFull-time Equivalent (FTE)Basis 12 monthsJob Search CategoryStudent ServicesBenefit Eligibility TypeFull-Time Equivalent (FTE)South Carolina RetirementYesState Insurance ProgramsYesAnnual LeaveYesSick LeaveYesAdvertised Job Summary

The director of parent & family programs serves as the primary contact for parents of undergraduate students at the University of South Carolina. The director is responsible for planning, implementing and assessing events and communications-related programs and services for parents and families, which provide them with resources to support their students’ growth and success at Carolina. Focusing on customer service, the director assists parents and families with questions and concerns and promotes the office as the central resource for families of undergraduate students. This individual is an expert in all things related to content and channel optimization, brand consistency, audience segmentation, analytics and meaningful measurement.

Primary duties include:
•Coordinate all forms of communication with parents of undergraduate students, including writing and editing print and web publications, social media posts and mobile app content.
•Serve as a member of the University Emergency management team and manage family communication efforts during emergency situations
•Plan and execute the annual Family Weekend and support other special events with significant parent/family attendance
•Manage a 1-800 Parents Assistance Line and parent family account to assist parents with questions and concerns.
•Oversee the efforts of Parents Advisory Council and the Parents Annual Fund including recruiting new members, soliciting funding requests, regular communication and event planning.

Minimum Qualifications (Classified and Unclassified positions)

Masters degree in Student Services or related field and 3 years related experience, or bachelor’s degree and 5 years related experience. This position has been designated as essential personnel during inclement / hazardous weather and other emergencies. In addition, this position requires a variable work schedule. This position will also assist with emergency communication and be expected to participate in various professional development activities as appropriate.

Preferred QualificationsKnowledge/Skills/Abilities

Excellent oral, written and interpersonal communication skills. Must be able to communicate effectively with a variety of audiences, including parents, faculty, staff, students, university administration and donors. Must be extremely detail-oriented. Must be able to effectively manage multiple projects at one time in a fast-paced environment. Ability to maintain confidentiality. Social media management and experience using tools such as Constant Contact/Mailchimp, Adobe InDesign, Canva and Microsoft Office preferred. Must maintain awareness of current trends relating to the needs of parents/families of undergraduate students. Must be a self-starter who can work independently and as part of a team. Customer service focused. Excellent problem-solving skills. The ability to maintain a positive attitude in challenging situations. Ability to think strategically.

Safety Sensitive or Security SensitiveNoHazardous weather categoryEssentialNumber of Vacancies1Desired Start DateIf Research Grant/Time Limited, give end dateJob Open Date10/15/2020Job Close Date11/29/2020Open Until FilledNoSpecial Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by the close date listed.

Quicklink for Postinghttp://uscjobs.sc.edu/postings/88351EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least a Masters degree in Student Services or related field and 3 years related experience, or bachelor’s degree and 5 years related experience?
    • Yes
    • No
  2. * Are you currently employed by the University of South Carolina?
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Cover Letter
  2. Resume
Optional Documents




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    Job No:
    Posted: 10/16/2020
    Application Due: 11/29/2020
    Work Type: