MEDICAL ASSISTANT, CERTIFIED - PATIENT ENGAGEMENT CENTER
Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet® organization
- Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance!
MEDICAL ASSISTANT CERTIFIED - DUKE PRIMARY CARE TRIAGE
The Medical Assistant, Certified functions a s an integral member of theinterdisciplinary healthcare team in providin g direct patient care. TheMedical Assistant, Certified performs routine administrative and patientcare supportive duties in a Health System medi cal practice that assistmedical and/or nursing staff in the examination and treatment ofpatients and ensure the clinic/office runs smoothly.
Clinical responsibilities:The CMA takes m edical histories and records vital signs, explainstreatment procedures t o patients, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nurs ing staff during examination and procedures, collecting andpreparing lab oratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staples,changing sterile a nd non-sterile dressings, promoting patient/familyunderstanding of the e ducational content and his/her involvement in theplan of care, and docum enting in the patient record.Other clinical support responsibilities inc lude disposing ofcontaminated supplies, instrument processing, high leve l disinfectionand sterilization of medical instruments, telephoning pres criptions to apharmacy, preparing and administering medications as direc ted by aphysician, and authorizing drug refills as directed. Performs otherclinical functions as delegated and supervised by the physician.Admin istrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive appointments in MaestroCare, che ckout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and files patient medical records, fill s out insuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, and ordering clinicaland clerical supplies and forms. Performs other administrative d uties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committee s.
Knowledge, Skills and Abilities
Good customer serv ice skills.Work requires the ability to understand and follow oral and w ritteninstructions generally acquired through a high school education an dmedical assistant programming.Heavy lifting and the ability to transpor t stretcher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work per formed.Working knowledge of procedures and techniques involved in admini steringroutine and special treatments to patients.Working knowledge of s anitation, personal hygiene and basic health andsafety precautions appli cable for work in a clinic setting. Workingknowledge of infection contro l procedures and safety precautions.Age specific competencies.Daily clin icpreparation process; registration, scheduling, chargeposting, order e ntry. Able to document and communicate pertinentinformationAbility to es tablish and maintain effective working relationships withpatients and cl inic staffTyping skillsMedical terminologyLevels II and III -- Ability t o independently seek out resources andwork collaboratively
L evel Characteristics
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the AccreditingBureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experienceas a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.