SERVICE COORD, CLINICAL CARE
School of Medicine:
Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.
Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.
This service coordinator position will provide various duties in support of the various grants that support this mission of the Duke Infectious Disease clinic will report directly to Dr. Mehri McKellar.
Job duties include:
10% Maintain all Policies and Procedures of Duke University Hospital, Ryan White Part B, and Department of Health and Human Services.
10% Identify, coordinate and facilitate client referrals for treatment resources. Refer clients to community service providers as appropriate.
25% Execute time-sensitive process of bi-annual HMAP recertification including processing applications and rescheduling patients. Maintain and update Maestro Care and CareWare.
5% Verify the median incomes levels are being met to ensure eligibility for assistance.
10% Approve medication financial assistance requests
10% Client record-keeping and reporting
5% Provide excellent customer service.
10% Collaborate and build good working relationships with HMAP, Walgreens, and clinic staff
10% Serve on a multi-disciplinary team with clinical social workers, pharmacists, medical providers, and community case managers and agencies
5% Special projects and tasks as needed or required by grant funder or clinic staff
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Experience: Preferred experience dealing with the community driven initiatives and working with the immune-compromised patients that require these services. Ability to work as part of a team of professionals that are providing services for a diverse client from ethnically and racially diverse backgrounds and varying sexual orientation. Ability to maintain the highest level of confidentiality and use excellent judgement in working with clients.
Bachelor degree required.
Must be licensed or qualify to be licensed in the State of North Carolina if applicable.
Two years of experience required
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.