Assistant Director of Advising & Services

Job description

Overview and Responsibilities

The Assistant Director of Advising and Services is responsible for managing day-to-day activities, testing protocols, and staff in the Assessment Center; leading data management efforts associated with federal, state, and local grants related to student support areas; and is responsible for departmental process improvement projects and outcomes. This position has specific and immediate responsibility of operational matters related to advising, including student performance monitoring and analytics and assessment of departmental processes.


The Assistant Director of Advising and Services is also responsible for improving student retention by coordinating the departmental management of all Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems implementation, training, testing, and documentation; and oversees day-to-day activities of professional and support staff that provide direct support to the Academic Advising, Student Success, Career Development, and Assessment Departments. This position reports to the Director of Advising and Services and is member of the Student Services team.


This position will be based out of CVTC’s Business Education Center and, although may include some remote work, is considered an on-site position.



  • Provide leadership and direct supervision of professional and support staff that provide direct support to Academic Advising, Student Success, Career Development, and Assessment departments. This currently includes Assessment and Advising Center support staff and the Student Services Data Analyst
  • Manage data analytics, maintenance, and grant reporting of Advise and Degree Works CRM systems.
  • Oversee Student Services Data Analyst and analyze data to identify measurable outcomes, goals, and objectives related to grant activities and department initiatives. 
  • Coordinate tri-annual accountability grant reporting and data across Student Services functional teams. 
  • Responsible for departmental management of all CRM/ERP implementation, training, testing, and documentation.
  • Responsible for the maintenance, testing, and training of Calendly and Appointment Plus student scheduling software.
  • Represent department on Advise, Degree Works, and Banner User Committee (BUC).
  • Manage and coordinate Assessment Center testing scheduling and staffing. 
  • Monitor assessment systems and processes including procurement, fiscal planning, and budgetary scrutiny.
  • Collaborate with deans, program directors/department chairs, Student Services leadership, and community agencies to implement and provide direction regarding admissions assessments, program certification assessments, accommodation testing, college placement testing, and GED/HSED exams.
  • Work directly with Finance department to develop processes, oversight, and management of budgets related to assessment voucher purchases and program certification testing.
  • Serve as GED/HSED Chief Examiner and assume responsibility for all aspects of candidate eligibility, test administration, reporting, and record keeping.
  • Communicate GED/HSED processes, guidelines, and results to high schools, corrections facilities, agencies, and other constituents.
  • Oversee testing for third-party vendors (e.g., EMPCO, Prometric/ASE, Pearson VUE, ACT WorkKeys, HESI, IQT, Certiport) to CVTC students and community members.
  • Assure all proctors meet and maintain proctoring requirements set by outside vendors.
  • Coordinate Ability-to-Benefit (ATB) assessment operations as required for documentation of financial aid eligibility.
  • Provide leadership, training, and support regarding assessment testing across all CVTC campuses.
  • Coordinate and maintain assessment center set-up at CVTC campuses and outlying corrections facilities.
  • Assist the Director of Advising and Services with advising and registration support and crisis management of students when needed.

Required Knowledge, Skills and Abilities:

  • Demonstrate organizational skills, attention to detail, and ability to develop and implement processes.
  • Knowledge of CVTC programs and resources.
  • Excellent interpersonal and communication skills, with ability to establish rapport with faculty, prospective and enrolled students, K-12 personnel, community groups/agencies and other constituents.
  • Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Ability to work a flexible schedule and travel (i.e., access to reliable transportation) to various locations as needed to fulfill the responsibilities of the position.
  • Bachelor’s degree degree from an accredited college or university in a human services field, master’s degree in an education related field preferred.
  • Minimum of two years of experience in a student services or related area, including experience and knowledge of advising, assessment, and testing. 
  • Experience with ERP, CRM, or other database systems.
  • Experience with software reporting tools.
  • State of Wisconsin Department of Public Instruction GED Chief Examiner designee, or ability to obtain within approximately three months of hire.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary
  • Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
  • Dental insurance for employee, spouse, and dependents
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(b) tax deferred annuity program
  • 457(b) deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, personal, and sick time
  • Paid holidays
  • Employee Assistance Program (EAP)
  • Tuition reimbursement (eligibility requirements apply)
  • Professional development

Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).



CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711




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Job No:
Posted: 10/16/2020
Application Due: 10/21/2020
Work Type: