Information Technology Analyst, Dept of Instructional Technology

Job description

Requisition Details

Position TitleInformation Technology Analyst, Dept of Instructional TechnologyHow many positions are you recruiting for?1CampusWest Valley CollegeDefinition

The Department of Instructional Technology, in the Administrative Services division, is seeking a talented individual to fill the position of IT Analyst, to support academic computing operations for West Valley College.

West Valley College is located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate our two colleges for our friendly staff and supportive atmosphere.

The purpose of this position is to perform professional duties related to the analysis, development, maintenance and administration of technology systems to meet business needs; to analyze, design, install, monitor and administer operating systems, utilities, and related software and systems including physical databases related to area of assignment; to consult with district customers to identify and analyze business functions that can be improved by the implementation of new technology solutions; and to perform professional maintenance and customer support duties.

Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.


100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of January 25, 2021. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.

Work Location: West Valley College, Saratoga, CA

Salary and Benefits

Anticipated Hiring Range:

  • $10,864–$11,915 monthly (WVMCEA Salary Schedule, Range 90, Steps A-C).

Benefits include:

  • Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
  • Employer-paid long term disability for employee.
  • Employer-provided life insurance.
  • 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
  • 12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
  • 12 days sick leave accrued annually.
  • Personal necessity leave and personal business leave.
  • Educational growth incentive program from $45 to $225 monthly.
  • $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
  • CalPERS retirement.
  • Position is union affiliated.
Minimum Qualifications

Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

1. Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.

2. Equivalent to a Bachelor’s degree from an accredited college or university with major course work in information technology or a related field.


3. Two years of responsible, professional information technology experience related to area of assignment.

Desired Qualifications

This position supports academic computing operations for West Valley College, including classroom and instructional software and hardware support for faculty, staff, and student information technology needs. The successful candidate will lead college efforts for planning, designing, and implementing instructional technology services for classrooms, instructional services, and related projects. Close cooperation with both District Information Services and Mission College’s academic computing staff for technology-related support and networking services is critical to the success of the position’s efforts as are solid teamworking skills related to working with college faculty and staff.

West Valley College and WVMCCD have migrated to virtual desktop infrastructure which has increased the demands on the server system administrator to maintain and support the virtual academic computing environment. Ever more so, academic departments are leveraging industry standard software packages to support their curriculum. The departments with the highest demand for specialized software support include: Animation, Architecture, Art, Computer Science, Digital Media, Engineering, Fashion Design, Geospatial Technology, Health Care Technologies, and Interior Design.

Qualifications are based upon the need to support both desktop and virtual desktop technologies and related server support.

Knowledge and Abilities

Knowledge of:

  • Principles and practices of technology systems and design related to area of assignment.
  • Internal operating system technology, computer operations and hardware, and network communications theory.
  • Principles and techniques of software and systems quality assurance and control.
  • Principles and practices of producing effective project and technical documentation.
  • Principles and practices of good team building and team leadership.
  • Network operating system and network architecture, configuration, and protocols.
  • Client server technologies.
  • Database design, structure development, features, operations, programming, and data access principles.
  • Principles and practices of project management and work flow analysis.
  • Techniques and methods of training users and oral presentation.

Ability to:

  • Manage more complex projects and assignments.
  • Use operating system languages as defined by the area of assignment and perform systems level programming in a distributed, networked environment.
  • Interface/integrate district and/or campus defined operating system(s) with software and other systems.
  • Evaluate existing and proposed systems and recommend upgrades and/or modifications.
  • Coordinate meetings effectively and facilitate outcomes.
  • Assist in the development and monitoring of an assigned program or project budget; project, track and reconcile expenses.
  • Diagnose problems of a more complex nature.
  • Work independently and propose solutions to technical problems of the most complex nature.
  • Research, design, test and implement technology systems related to area of assignment.
  • On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
  • On a continuous basis sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift or carry weight of 25 pounds or less.
  • Analyze problems related to area of assignment; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and design and initiate corrective actions.
  • Write procedures and documentation for problems, solutions and standards.
  • Track service requests and trouble reports, and ensure problems are resolved.
  • Communicate technical issues to individuals with varying degrees of information technology knowledge.
  • Organize and manage multiple priorities and perform a variety of work assignments.
  • Provide on-call service, as assigned. during off hours, evenings, weekends and holidays.
  • Use sound judgment in recognizing scope of authority.
  • Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
  • Utilize appropriate safety procedures and practices for assigned duties.
  • Communicate effectively orally and in writing.
  • Relate effectively with people of varied academic, cultural and socio-economic backgrounds using tact, diplomacy and courtesy.
  • Establish and maintain effective, cooperative and collaborative working relationships with others.
Examples of Duties and Responsibilities

Duties may include, but are not limited to, the following:

  • Determine requirements, design, build, test, implement, maintain and enhance technology and business systems related to area of assignment.
  • Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications.
  • Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
  • Determine system compatibility and performance, and impact of integration with new systems or upgrades.
  • Research available solutions and procure technology related equipment or services; research specifications and costs; research and prepare technical and administrative reports.
  • Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.
  • Determine proper installation parameters for software and hardware, for smooth integration, transition and efficiency.
  • Analyze, detect, identify and correct technical problems and deficiencies.
  • For applications in area of assignment, meet with users regarding requests for new processes or modifications; modify, test, and deploy subroutines; update process flowcharts; set up and configure modules; determine and establish security protocols.
  • Monitor and collect data on system performance.
  • Plan, develop and implement security, backup and recovery procedures.
  • Develop computer programs or databases using computer based languages, as appropriate; perform other programming functions and modifications as assigned.
  • Oversee vendors, contract staff and/or students during the design, development, and implementation of assigned information technology projects; act as liaison between vendors, technical support staff, and multiple college departments.
  • Integrate complex systems for interoperability over various platforms and technologies.
  • Answer questions, respond to end-user requests in a timely manner; and provide information, assistance and training to personnel and departments on technology-related issues.
  • Keep abreast of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades and other upcoming changes.
  • Prepare and maintain documentation and instructions; maintain and update manuals, codebooks, templates, web pages and related documents; and, follow recommended protocols and procedures.
  • Plan and maintain project schedules and work requests; monitor, coordinate and report project status and problems.
  • Function as project leader on technology implementation teams related to area of assignment; provide expertise in area of assignment.
  • Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.
  • Foster an environment that embraces diversity, integrity, trust and respect.
  • Be an integral team player, which involves flexibility, cooperation and communication.
  • Perform related duties as assigned.
Working ConditionsOther DutiesPhysical DemandsApplicant Information


  • Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Supplemental application questions; (3) Resume; (4) Unofficial copies of transcripts, if requested; (5) Cover letter and/or reference list, if requested; and (6) Any requested licenses or certificates, if applicable.
  • All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
  • Supervisor(s) name(s) and telephone numbers must be included in the application.
  • Incomplete applications will not be considered.
  • Do NOT send unrequested materials. Unrequested materials will be removed from your application and will not be used for consideration of employment.
  • The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.


  • If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included, the application may be screened as not meeting minimum requirements.
  • Should the minimum qualifications state “any combination equivalent to,” then additional relevant work experience may substitute for education. In this case, please upload a document stating such in the Required Transcripts document field.
  • Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
  • Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
  • If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
  • Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.

For assistance, contact:
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 867-9059
Email: [email protected]

Selection Process


  • After the deadline date, a committee will review and evaluate applications and supporting materials to select the applicants to be interviewed. Meeting the minimum qualifications does not assure the candidate an interview.
  • All candidates will receive an e-notification to acknowledge receipt of their application materials. If not contacted within 3-6 weeks following the close of the recruitment, no suitable match was determined at this time.
  • Travel expenses to attend first-level interview are the responsibility of the candidate.
  • Application materials become the property of the District and will not be returned or duplicated.
  • The District may choose to re-advertise or indefinitely delay filling a position. Some positions may include first and second level interviews.
  • The District reserves the right to contact former, current, the most recent employers, and others to investigate past employment records of applicants.
  • Any tentative verbal offer of employment is contingent upon formal approval of the college Governing Board.
  • Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.

West Valley-Mission Community College District is an Equal Opportunity Employer that seeks to employ a diverse workforce who will contribute to an inclusive and welcoming educational and employment environment. The District is committed to nondiscrimination on the basis of ethnic group identification, race, color, national origin, religion, age, sex, physical disability, mental disability, genetic information, ancestry, gender identity, gender expression, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, military or veteran status, and medical condition consistent with applicable federal and state laws.

Special Instructions to the ApplicantPosting NumberFY20/21-004FTOpen Date10/15/2020Close Date11/11/2020Open Until FilledNoRequisition Specific Questions

Required fields are indicated with an asterisk (*).

  1. * List 3 software programs that you have developed, supported, or implemented. Explain how that experience will improve the our department’s capacity to better serve and support West Valley College.

    (Open Ended Question)

  2. * Describe your experience in customizing or enhancing a vendor’s’ application software to meet a business requirement. Describe the tools and technology used.

    (Open Ended Question)

  3. * How have your past experiences prepared you to effectively to lead complex projects and to be a good team player?

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. Transcripts
Optional Documents
  1. Additional Transcripts
  2. Additional Supporting Documentation




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/16/2020
Application Due: 11/11/2020
Work Type: Full Time