Application Support Coordinator

Job description

Position Details

UNT System Overview

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

Posting TitleApplication Support CoordinatorDepartmentUNT-Enrollment Systems-165100Job LocationDentonFull Time/Part TimeFull-TimeSalary InformationSalary commensurate with experienceDepartment Summary

Enrollment Systems area provides strategic planning and operational oversight of enrollment systems and applications for the Division of Enrollment.

Position Overview

The Enrollment Systems Department at the University of North Texas is seeking to hire an Application Support Coordinator to join our team. This position provides support and development of systems supported by Enrollment Systems such as People soft and Perceptive Content. Processes both internal and external requests for Student Record information. Supports processing of routines and adhoc mass data changes via program scripts. This position edits and creates webpages, manages SharePoint and creates technical documentation. Responsibilities of the position include but are not limited to: Troubleshooting issues with document imaging system and provide support as needed. Process requests for student record data using PS Query, SQL and BI Publisher. Assist with security for Peoplesoft and other systems. Edit and assist with maintenance of website security, design and content for Registrar sites. This position is responsible for working with multiple IT teams and the university departments to develop, maintain, and enhance University applications. Responsible for working at an intermediate level gathering business requirements and the upgrade of, and on-going support for, software and applications.

Minimum Qualifications

Bachelor’s Degree in related field and one year of related experience in computing,
information systems, or related field; or any equivalent combination of education,
training, and experience.

Knowledge, Skills and Abilities

• Ability to test and install computer programs based on technical specifications using standard development tools. • Skillful understanding of relational database, client-server concepts, and computer programming, and understanding of all phases of the application development lifecycle. • Strong MS Office skills (Word, Excel). • Certifications in supported technologies. • Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills. • Ability to work well with people in all levels of the organization.

Preferred Qualifications

Understanding of SQL and experience creating technical documents.

Required License / Registration / CertificationWork Schedule

M-F, 8am-5pm

Driving University VehicleNoSecurity SensitiveThis is a security sensitive positionEEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification TitleApplication Support CoordPhysical RequirementsCarrying, Lifting up to 10 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Walking, Writing, Grasp, Talk or Hear, Lifting up to 25 pounds Job Duties

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This position is responsible for working with multiple IT teams and the university departments to develop, maintain, and enhance University applications. Responsible for working at an intermediate level gathering business requirements and the upgrade of, and on-going support for, software and applications.

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Defines and analyzes information technology needs and then works with appropriate teams to modify existing software, systems, and/or processes to meet the user needs. Performs data mapping, conversion testing, and end-user documentation.

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Creates technical specifications and detailed software design documentation based on business requirements.

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Tests and installs complex computer programs based on technical specifications using Enterprise standard development tools.

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Identifies the cause and designs or develops an approach for resolution. Works with users and other IT members on a routine basis to troubleshoot reported problems pertaining to application software.

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Assesses the impact of application upgrades and provides feedback. Works on multiple projects with competing deadlines.

Posting NumberS1191PPosition End Date (if temporary)Special Instructions to ApplicantsQuicklink for Postinghttp://jobs.untsystem.edu/postings/39900Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is your highest level of education attained?
    • GED
    • High School Diploma
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
Documents Needed to ApplyRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents

     

     

     

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    Job No:
    Posted: 10/16/2020
    Application Due: 1/14/2021
    Work Type:
    Salary: