Temporary Full-Time Tech Support
Posting DetailsPosting Number20110133TMPosition Number09CUACSTechPosition TypeTemporaryEssential Job Duties
Conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.Is Time LimitedNoIf Yes, Appointment LengthJob City & StateRaleigh, NCDepartmentCenter for Urban AffairsClassification TitleTemporary-Professional NonFacultyWorking TitleTemporary Full-Time Tech SupportPosition InformationWork ScheduleM-F, 8-5Other Work/Responsibilities
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware. • Technical knowledge to update systems and maintain security.
Ability to document solutions that solve client problems and clearly presents these solutions. Knowledge and skills from a range of technologies to address work assignments.
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. • Ability to perform job with minimal supervision. Contributes to leadership and planning for new technologies. • Researches emerging technologies associated with supported systems. • Plans work as directed by supervisor with independent tasks.
Ability to manage technical projects involving own work and under minimal supervision. • Demonstrates initiative in solving problems associated with projects and daily work. Participates as team member or technical lead on small and/or large projects • Assists with needs assessment and planning for new and potential IT initiatives.
Substantial working knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility. • Ability to mentor or train peers and others. Researches and recommends technical solutions to improve system functionality and client satisfaction. • Analytically supports systems in use.
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. • Proactively verifies problem resolution. Updates/Creates internal supported system documentation • Helps determine technical needs of supported systems and providing information to leadership • Consults with clients, internal staff, other departments, and vendors.
Associate’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experienceDepartment Required Skills
n/aPreferred Years Experience, Skills, Training, Education
Associate’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experienceRequired License or Certification
n/aValid NC Driver's License required?NoCommercial Driver's License Required?NoRecruitmentAnticipated Hiring Range19.00Job Open Date10/14/2020Quick Linkhttp://jobs.ncsu.edu/postings/3312AA/EOE
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
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