Patient Registration Specialist - Registration (Req2247)

Job description

Patient Registration Specialist - Registration (Req2247)

  • Employment Type: Staff - Regular
  • Employee Class: Classif'd Part Time AFSCME HSC
  • Bargaining Unit: AFSCME
  • Shift: 2
  • Work Hours: 6:00 pm - 10:00 pm
  • Hours Per Week: 20
  • FTE: 0.5
  • Location: HSC Hospital
  • Department: Registration
  • Number of Openings: 1
  • Salary Range: $ 14.95 - 14.95
  • Grade: Classified AFSCME HSC - C1261
  • Float: Yes
  • Rotate: Yes
  • On Call: Yes
  • Travel: No
  • Weekend/Holiday: Yes
  • Requisition ID: req2247
  • Position Control Number (PCN): H93201
  • Posting Period: 10/14/2020 - 10/21/2020 Internal & External
  • *** Posting will be filled in accordance with AFSCME Art. 11. ***

    *** AFSCME bids accepted 10/14/2020 through 10/19/2020. External applications accepted through 10/21/2020 ***

    Position Description:

    The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.

    Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement and provide timely and accurate patient information to all other providers and users of patient data.

    The Patient Registration Specialist is highly skilled and works at a fully cross-functional level.


    1.       High School diploma or equivalent required.

    2.       Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required:

    Registration Specialist.

    Check-in/out Clerk-who enters patient demographic/insurance information in system (testing may be given).

    Communication and other skills:

    3.       Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.

    4.        Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.

    5.       Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.

    6.       Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.

    Working Conditions:Ability to work independently. Ability to work in a fast pace environment. Ability to work at a computer for extended period of time. Ability to sit at a desk for extended period of time. Work in a professional office environment with possible high stress levels. Manual dexterity to utilize computer. Required to attend departmental training.General Comments:Frequent changes in job duties and assignments may be anticipated due to the nature of episodic patient flows and volumes. Cross functionality, teamwork and flexibility are keys to success in this position.Physical Requirements:1) Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable; 2) ability to hear with or without aides); 3) ability to orally communicate; 4) good manual dexterity; 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently; 7) ability to bend, reach, stoop, kneel frequently; and 8) ability to perform CPR (if required for position). Occasional carrying of items weighing up to 30 pounds required.

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

    The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

    The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

    To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free.  To further this effort, effective July 1, 2019, the University of ToledoHealth Science Campus Medical Center requires all candidates for employment tobe nicotine-free. Pre-employment health screening requirements will includecotinine (nicotine) testing, as well as drug and other required healthscreenings. Any employment offer is conditional upon successful completion of acotinine test.

    Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo, or at the satellite HR Office located at the Facilities Services Building, Suite 1000 on the Health Science Campus.




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    Job No:
    Posted: 10/14/2020
    Application Due: 1/22/2021
    Work Type: