Membership & Development Associate, KNAU

Job description

Job Title: Membership & Development Associate, KNAU
Location: KNAU
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605093
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information
  • This position requires work during early morning, evening, weekend, and/or holiday hours.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

The Membership & Development Associate at KNAU manages the renewal and retention of members of KNAU, while also acquiring new members using a variety of methods (direct mail, on-air, outreach and online) and plays a major role in the planning and execution of the station’s fundraising drives.

Main Duties

Donor Relations: 35% of time

  • Work with the Director of Development to thank and assist members on a regular basis
  • Serve as the first point of contact for donors via phone and email regarding gift inquiries, personal information updates, and information on ways to support KNAU;
  • Provide ongoing stewardship for Sustaining Members through emails, notes cards, , thank-you gifts and other methods;
  • Follow up with Sustaining Members regarding credit card issues using direct mail, email and phone correspondence on a weekly basis;
  • Work with the NAU Foundation to ensure donors are properly acknowledged and receive tax receipts;
  • Coordinate the selection, design and ordering of thank-you gifts, and manage the thank-you gift fulfillment process;
  • Manage and coordinate Pledge Drive(s);
  • Maintain and grow an active on-line donor community;
  • Evaluate and implement new methods for donor relations.

Gift Processing: 30% of time

  • Process and batch all donations and Underwriting payments (web, credit card, check) using established NAU systems and protocols

Direct Mail Manager: 15% of time

  • Work with the Director of Development to acquire, renew and retain members using direct mail methods
  • Create and manage successful quarterly mailing appeals for existing members;
  • Augment direct mail appeals with email and social media strategies, as well as acquisition mailings;
  • Work with the NAU Foundation to manage and request information in donor/prospect database;
  • Analyze and segment data lists for lapsed and current members, and assign ask strings;
  • Analyze and evaluate the success of direct mail strategies and segmentation, and generate performance data as needed;
  • Coordinate with NAU Printing Services for timely execution of quarterly mailings;
  • Develop new acquisition methods (on-air, online);
  • Maintain and grow sustaining member program;

Outreach: 10% of time

  • Work with Development Director to develop strategies for representing KNAU in the community and recruiting new listeners and members through community outreach.
  • Provide station information to potential and existing listeners;
  • Partner with other community organizations;
  • Collaborate with KNAU staff to ensure website content and layout is engaging and up to date; design website graphics and content as needed.
  • Maintain and grow an active online community;
  • Design and distribute a weekly e-newsletter, and analyze open-rate and click-through trends;
  • Design print ads and other graphics to appear in newspapers, program brochures, and marketing materials as needed;
  • Assist with special events as needed.

Office Administration: 5% of the time

  • Coordinate calls and emails to various departments
  • Maintain and order office supplies
  • Mail donor gift acknowledgement letters and thank you gifts
  • Design and order nametags and business cards
  • Order stationary supplies

Other duties as assigned: 5% of time

Minimum Qualifications
  • Bachelor’s degree or equivalent and two years’ experience in membership, development or sales;
  • Three years’ experience in fund raising and computerized membership systems;
  • Any equivalent combination of experience, training and/or education

Preferred Qualifications
  • Ellucian Advance Database Management
  • Email marketing software (iModules)
  • Nonprofit experience, particularly in a membership organization
  • Familiarity with public radio

Knowledge, Skills, & Abilities
  • Microsoft Office
  • Graphic design using Adobe Creative Cloud
  • Database and mail merge experience
  • Knowledge of non-profit fundraising activities and membership services
  • Ability to work with people from a variety of culturally diverse backgrounds
  • Ability to prioritize and manage multiple projects and deadlines simultaneously
  • Skill in coordinating the work of volunteer activities
  • Ability to think strategically
  • Ability to communicate effectively

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report. The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses. The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.

The report may be viewed at or by visiting the NAUPD website at: http:// A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

October 27, 2020 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Affirmative Action Office at 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO Law Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 10/14/2020
Application Due: 1/12/2021
Work Type: