SUPPLY CHAIN PRODUCT ANALYST
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
General Description of the Job Class
Collect, review, analyze, and evaluate circumstances on all product related issues to develop action plans and provide recommendations to Health System Supply Chain Leadership and Clinical leadership for resolution. Conduct ongoing review and analysis of stock outs and recalls, as well as assigned product lines to assure overall acceptability, product standardization and cost containment.
Develop and execute plans to manage protocols and logistics to ensure the successful inventory levels for all lines of service. Manage the introduction and marketing for cost effective products and services. Perform as a front-line liaison between Duke University Health System and supply vendor representatives related to patient care medical products.
Duties and Responsibilities of this Level
Actively engage in problem solving and make decisions for product recalls, back-orders and vendor stock-out issues hospital wide. Develop and execute plans for all areas within the OR, nursing floors, and all other supply area of the hospital to engage in product protocols, selection and distribution of medical products/equipment. Lead projects with the clinical staff in the identification and evaluation of new product opportunities through the Hospital Product Standardization Committee to maximize penetration of acceptable and cost-effective products within the institution. Development of standard specifications for approved Duke University Health System products and clinically acceptable substitution products via Health System Supply Chain Leadership.
Function as project leader, monitoring and managing the progress and evaluation of new alternative products within the hospital through value analysis programs. Actively participate in establishing and maintaining communication between the departments, physicians, patient care services, and other professionals regarding product protocols and the selections and distribution of medical products.
Formulate, prepare, and implement product plans and strategies contributing to the achievement of performance and financial objectives. This requires a major coordination effort with hospital-based clinicians and other Health System consumers with major emphasis on cost containment, quality and user application. Work with Leadership and Procurement to address backorders, manage appropriate action and communication to our customers.
Review stock out reports from Vendor and compare information to current inventory on hand. Analyze trends in the data and develop recommendations to Supply Chain Leadership. Work with Vendor Representatives to gather and assess information related to stock outs, incoming inventory and the potential gaps in the current inventory levels on hand.
Coordinate directly with vendors and clinical staff to identify opportunities to procure supplies direct from vendor to prevent lapse in inventory or identify possible substitutes. Actively engage with 3rd party vendor to obtain products and/or identified substitute. Communicate with Clinical Staff and assist with identifying potential substitutes/alternatives. Communicate with Health System Supply Chain Leadership and staff regarding inventory issues and research the root cause to ensure ways to implement best practices and remedy solutions. Coordinate with Health System Supply Chain.
Conduct detailed product/market assessments, prepare strategic and operating plans resulting in marketing strategies for successful introduction of products and services. Including: Presentations, trials (PRN), Collation of data/reporting to appropriate forums, Implementation, Coordination or in-service education, Logistics for product placement, procurement, setting goals and evaluating outcomes on an on-going basis.
Develop and execute plans for the removal of items recalled by vendor/manufacturer to fulfill RASMAS requirements and present to Health System Supply Chain Leadership.
Define and develop detailed communication plans for seminars, in-service programs, educational programs and other tools for increasing customer knowledge and awareness of cost effective products/services within the Health System. Plan and coordinate in-house training to achieve cost effective use. Regularly visits key customers and clinicians to gain sound understanding of their needs and to promote long term relationships.
Facilitate improved knowledge of medical products within Supply Chain Management by coordinating periodic workshops or in-services to improve our overall customer service. Coordinate with Procurement to keep staff and customers informed of the status of product conversions.
Establish and maintain effective working relationships with clinical staff and external customers to promote efficient patient care. Must be able and willing to perform additional job functions (within reason) that are necessary to ensure safe patient care practices as directed by supply chain management.
Working at Duke University Health System requires the ability to work cooperatively and communicate well with others to achieve organizational and team goals, to work with professional manner in responding to customers' needs and ability to work in a computerized environment.
Required Qualifications at this Level
Bachelor's degree in Business, Accounting, Finance, Healthcare and/or related field required. Degree in Nursing preferred, but not required.
Master’s Degree preferred, but not required.
3 years of experience in Supply Chain Management or 3 years RN experience in a role that included involvement in the supply chain process.
Degrees, Licensure, and/or Certification
Valid Driver's License - may be required.
Knowledge, Skills, and Abilities
Strong personal leadership skills; challenges status quo and champions new initiatives; acts as a catalyst for change. Excellent oral and written communication skills, problem solving, organizational, logistical skills required with the ability to accurately process significant amounts of detail.
Possess a sense of urgency and a proactive, customer-based philosophy.
Possess good interpersonal skills and the ability to foster/build relationships.
Ability to be sensitive to the needs of customers through the practice of quality service principles.
Possess knowledge of automated materials management functions.
Ability to lead by example.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.