e-Learning Support Specialist

Main Campus (Gainesville, FL)
Oct 13, 2020
Institution Type
Four-Year Institution
e-Learning Support Specialist

Job no: 514836
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology, Veteran's Preference Eligible
Department:14201000 - IT-AT LEARNING SUPPORT SVCS

Classification Title:

End User Computing Specialist II

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate level End User Computing Specialist to join e-Learning Support , a unit within UFIT. e-Learning support aids faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket system.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

  • Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools
  • Provide expert referral of problems to vendors or computing service providers on campus
  • Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools
  • Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process
  • May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology
About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communications Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Diversity and inclusivity make our institution and our community better. We value the fresh ideas and unique perspectives a diverse group of people provides. Achieving a top-5 public university ranking means we make it a priority to employ and work with people from many backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching and learning, research, and the business needs of a comprehensive land-grant institution.

Expected Salary:

$19.16 - $20.59 per hour; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.

Pay Range Based on Market:


Lower reference point: $38,900.00 Midpoint: $50,500.00 Upper Reference point: $62,100.00

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Preferred Qualifications:

The ideal candidate will possess the following education, experience and skills:

Preferred skills, expertise, and experience:

  • Experience in higher education
  • Administering, building courses in, and/or providing user support for course management systems (especially Canvas)
  • Providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving
  • Use of varying learning technologies
  • To be successful in this position, the incumbent must:

    • Have exceptional verbal, written, and interpersonal communication skills
  • The ability to work effectively with a wide range of constituencies in a diverse community and in an occasionally high-stress environment
  • Special Instructions to Applicants:

    Applicants are requested to submit with their application:

    • Cover Letter
    • Resume and/or CV
    • Professional References (Minimum of 3)

    Application must be submitted by 11:55 p.m. of the posting end date.

    This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

    Health Assessment Required:No

    Advertised: 12 Oct 2020 Eastern Daylight Time
    Applications close: 26 Oct 2020 Eastern Daylight Time